Ladies - take your business elsewhere. The owner Diane first comes across all nice and sweet, and then your dress comes in wrong and she could care less. She won't return your calls, won't cut you a deal and won't try to satisfy you. The rest of the girls there are very nice, but when something goes wrong...you end up dealing with the owner, who is far from nice.
I would really hate for others to go through what I went through. Take my advice and go somewhere else! She doesn't deserve your business because she truely doesn't care about your happiness on your biggest day.