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omg mrs.conn - work related

WzzWzz member
2500 Comments 250 Love Its Second Anniversary Name Dropper
in Wedding Woes
working emails here.

normally we allow 24 hours to respond to an inquiry. it's more of a 2-4 hour turnaround because the volume is minimal, but we allow 24 hours due to any unforseen ciscumstances.

so then why is this person emailing me one hour after they sent their request (a similar request to the other 17 emails that came before it) asking if it is being processed and to inform me it is urgent?

i want to scream so bad. calling and sending follow up emails only delays the process.
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Re: omg mrs.conn - work related

  • mrsconn23mrsconn23 member
    Knottie Warrior 10000 Comments 500 Love Its First Answer
    OMG, I hate the follow-up emails.  Except for the fact that it's free production for me. 

    We're supposed to have 24 hour turnaround.  Right now I'm downloading from the 16th.
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  • WzzWzz member
    2500 Comments 250 Love Its Second Anniversary Name Dropper
    its not that busy for me, so if they expect a reply in an hour it's not unreasonable. but FFS, at least give me a chance to work the request.

    from the time i open the email to the time i process it and send the "this has been completed" follow up, it all takes about 20-30 minutes. so she basically gives us enough time to get the email and process it. forgetting that she isnt the only one emailing me out of the 100k other employees.
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  • mdeidremdeidre
    100 Comments

    Employees are always worse than customers.  Customers tend to put their email through and come back to it later, where employees are just there waiting and can keep calling and emailing back.

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  • mrsconn23mrsconn23 member
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    How many e-mails do you normally process in a day?
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  • WzzWzz member
    2500 Comments 250 Love Its Second Anniversary Name Dropper

    it's always different.

    when we take on new business, we can get anywhere up to 100 wmails a day. at one point i was responding to 100-150 emails in a day just because we had a turnaround time to honor.

    today i think i have done maybe 25, which is not so busy and my day isn't over yet. there's no set amount. the process is just to build their profiles in our system.

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  • mrsconn23mrsconn23 member
    Knottie Warrior 10000 Comments 500 Love Its First Answer
    Does everyone in your position take phone calls and process e-mails?  Do you get put on e-mails alone or do you have to do them in between calls?
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  • WzzWzz member
    2500 Comments 250 Love Its Second Anniversary Name Dropper
    i back up several desks. today i am working emails because the one who usually does this is out today, and i am the regular back-up for this position. i'm one of maybe 3 or 4 agents who are cross-trained on different desks.
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  • mrsconn23mrsconn23 member
    Knottie Warrior 10000 Comments 500 Love Its First Answer
    I see.  :) Fun times.
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  • WzzWzz member
    2500 Comments 250 Love Its Second Anniversary Name Dropper
    are yours between calls?
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  • mrsconn23mrsconn23 member
    Knottie Warrior 10000 Comments 500 Love Its First Answer
    Nope.  E-mail all the time (usually).  If we have to take calls, we're pulled off email.
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  • WzzWzz member
    2500 Comments 250 Love Its Second Anniversary Name Dropper
    I need to apply for that job. I need a break from the phones sometimes. actually, most of the times.
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