Can I just say how much I LOVE Ikea. It has so many awesome things! Me & my fiance were stoked we found out IKea Pittsburgh now has a gift registry. Unfortunately their registry process was a complete & total nightmare.....
Has anyone else tried regisrting there yet? How was your experience? I am just so disappointed! I love Ikea but I think they announced the arrival of their registry before it actually arrived...
I tried looking for for somewhere to send a formal complaint but the closest thing I found was the contact us page on IKEA's US website. I got an automated email back informing me that "IKEA does not have a gift registry at this time." Yeah, except for that gift registry that I filled out.
Here is the portion of the email I sent them that details the big & small things that together ruined the registry experience for us. I really wouldn't care to mention the smaller things, but I figured while I'm pointing out the big things that they need to fix, I might as well point out the small things too. I really love IKEA & wanted the letter to be more of a calm constructive critism letter (though I did start getting a little mad toward the end there) than a complaint, because I would love it so much if IKEA would fix these issuses and have a registry that is actually fun & easy to fill out, update, & complete. But just so you guys know what you may be getting into should you head to IKEA to fill out a registry, here is what I experienced.
EDIT: Acutally, because of how long this ended up being when I posted it, I just went through & deleted all the small stuff.
2) (BIG). We were given a scanner & told (& the brochure states) that we could start upstairs in the showroom & scan the barcode on products to add things to our registry. They said the smaller things will have bar codes, & the larger things will have pink tags that say “Gift Registry” on them & we should scan the bar code that will be on the back of the pink tags. Well, nothing in the showroom had a bar code & only three things that we saw had a pink tag, however, those three tags did not actually have a barcode on the back! We had to write almost everything we wanted down & then attempt to seraph for it online to add it to our registry.
4) (BIG) Out of the three links on the internet that IKEA Pittsburgh has for us to enter the registry center, only one works. The one on the IKEA Pittsburgh webpage does not work (http://www.ikea.com/us/en/store/pittsburgh/service ), & the one they sent us to “send to our guests” does not work. The only link that works is this one: http://www.ikeapittsburgh.com/ I personally want to make sure that if I fill out a registry, especially with as much trouble as this one has given us, that my guest are actually able to access it.
6) (BIG). Some of the things we DID scan didn’t show up on our registry. Seriously... after all that, we then get to find out that some things didn’t even show up? That we now need to scour the very poorly put together online registry, for not only the things we couldn’t scan, but wrote down, but for items that we didn’t even write down? Can you say “Last straw.”
7) (BIG). As I said above, your online registry is poorly put together. I tried to find most things by typing in the name, but since most of the names of items on the online registry were littered with abbreviations, or and random question marks in them it was a pain to find everything.
I ended the letter saying how dissapointed we were, & how we would love to come back & finish our registry if some of these big flaws were fixed... This is just so irritating and sad... I don't know, maybe I'm making too big a deal or something but.. I just feel like the only thing other thing that could've went wrong would be having nothing that we scanned show up on registry, as opposed to just somethings that we scanned not showing up.....
Oh boy do I hope they fix it up. I really want to finish my registry.. they have so many cute stuff.... 