@springs 131-unless the server is physically punching in the prices into a cash register, the prices printed on your receipt are programmed in. If there is a difference between what's on the menu and what's on the cheque, that is management's fault, they haven't updated the menus. That is in NO WAY the servers fault.
For not removing the appetizer, yes, that would be her fault for not doing it, but if a server (not saying her) is extremely busy, things like that can be missed.
And yes, there is a HELL of a big difference between working at a sit-down restaurant vs a donut shop!
I agree with @scrunchythief and @jennajjthr-you'll be far happier if you never go to restaurants, because you will NEVER be happy with the service. Try looking for the positives in life, you'll be much happier!
I swear I had paragraphs!! TK, why do you hate paragraphs so much?
"@springs 131-unless the server is physically punching in the prices into a cash register, the prices printed on your receipt are programmed in. If there is a difference between what's on the menu and what's on the cheque, that is management's fault, they haven't updated the menus. That is in NO WAY the servers fault."
YES IT IS, so you are BLIND you can't tell the difference between these two numbers $9.29 vs. 9.49?
The server notices this and gets their manager to fix it ***********BEFORE************* they give it to the customer, NOT AFTER YOU STUPID IDIOT! It's not our job to check each price, it's theirs since they are supposed to *EARN* their tip to *CARE* about what they hand you of what they can control, which this is something VERY MUCH THEY CAN CONTROL and you know it.
So the customer that doesn't work here can notice this but the server can't, WTH are you talking about???
The manager can't even change the prices at most places because CORPORATE changes the prices in the computer system. The only thing the manager usually can do is put a discount at the BOTTOM before taxes, which in this case is -$.20. The server can also take money out of their own pocket if they wish as well .20 plus tax. 22 cents(that's tax included at our tax rate 8.75%(which you mutiple 1.0875 x $9.29 and then multiply 1.0875 x $9.49, subtract the difference. That's what I figured out that they'd have to give me to cover the overcharge if the didn't get a manager to fix it.
You are STUPID, BLIND, and OBVIOUSLY ILLITERATE that you say you can't notice a (2) is not a (4). Even a 6yr old can tell you the number differences you stupid idiot. Seriously, I don't work there, but I can tell if the numbers don't match, so the server can't, WTH????????? That's BS. Unless they can't read, that's the only excuse you can give me and if they can't read, they shouldn't be a server.
The manager is not at fault since he didn't hand me numbers on a piece of paper that didn't match the menu.
If you have ever played the lottery, you do know how you see if you won, right? You take your lottery ticket with the newspaper or tv screen compare the numbers, that's all it is. WHY do you want to blame SOMEONE ELSE when the ******************LAST PERSON****************************** is the SERVER THAT IS HANDING YOU YOUR CHECK that COULD HAVE NOTICED IT?
While yes, initially, the manager should be the person to notice before the server, but managers aren't perfect, they make mistakes just like the rest of us and a lot of managers are lazy. That one that overcharged us the 20 cents admitted he didn't check over the prices to my face. So BOTH EMPLOYEES were lazy, BOTH OF THEM. NO ONE CARED ABOUT THE CUSTOMER'S MONEY. The server should care the most since they want a tip that is VOLUNTARY that they want us to care that they make only $2.13/hr, so they should *CARE* to notice this.
ARE YOU THIS STUPID that you mean to tell me you can compare the menu price to the check price and notice *******DUH A 2 IS NOT A 4, REALLY FOR REAL ARE YOU THIS STUPID???? SERIOUSLY????
" And yes, there is a HELL of a big difference between working at a sit-down restaurant vs a donut shop!"
I NEVER said there wasn't, did I???
"
For not removing the appetizer, yes, that would be her fault for not doing it, but if a server (not saying her) is extremely busy, things like that can be missed."
Yes, but as I explained, it's not that she "missed it", it's that she didn't ADMIT FAULT NOR did she say she was sorry for our delay of being able to pay and leave. There should have been an apology. That's just COMMON COURTESY. They should have not been a "THEY" said to us in this issue. She handed us the check, could read an extra item we didn't order was on the check. We stiffed due to her being MEAN, NOT because of the overcharge itself. You don't understand that, do you? Saying "THEY" is mean rather than admitting fault. She should have just taken it, but she was VERY DEFENSIVE to make sure she wasn't penalized on the tip as if she wasn't at fault even though she knew she was. She couldn't even say she was sorry not even when she brought back the fixed check. That's how much of a bitch she was.
"because you will NEVER be happy with the service. "
As I have stated before, we have had SOME AWESOME servers over the years. I am happy when the server *CARES* about us, NOT when they are mean and uncaring as well as lazy like that. Let's say she did verify the check, but just missed it, a normal human being would have apologized. I know I would have. As I said, I have apologized when I forgot to ask for something. That's just simply being nice and I can't make a tip from them even, it comes from my *************HEART******************* which they don't seem to have.
----------
You have a whole host of TOS violations in here. @KnotPorscha
TK won't let me use quote boxes
"you are stupid, blind, obviously illiterate"..."not after you, you stupid idiot"..."are you this stupid, you stupid idiot?"
to name a few...
definitely merits paging @KnotPorsha...
I have to admit, even the SS we get don't usually get THIS vituperative!
WHY, WHY, WHY will you not let me use paragraphs, TK?
Wow, I don't think I've ever seen anyone use that many asterisks in a single post before. It just made my eyes hurt and I couldn't take anything they posted seriously. The only people I know who do that are tweens/teens, but they at least have the courtesy to put some tildes in there to break up the monotony!
~*~*~*~*~Whoa~*~*~*~*~
WHY? Are you too stupid to know your numbers? I mean a 6yr old can realize 1, 2, 3, 4, and what the shapes of the numbers are, WHY NOT SERVERS???? So servers are illiterate is that what you are saying?
@Springs131 you really should just save the belligerence for your long-suffering local servers and leave this stranger on the internet who, god willing hopefully will never have to deal with you offline, alone.
WHY? Are you too stupid to know your numbers? I mean a 6yr old can realize 1, 2, 3, 4, and what the shapes of the numbers are, WHY NOT SERVERS???? So servers are illiterate is that what you are saying?
What is your deal? My thread was cool until you came in.
Live fast, die young. Bad Girls do it well. Suki Zuki.
What is your deal? My thread was cool until you came in.
My deal is that it's *COMMON SENSE* if **THE CUSTOMER** can notice numbers don't match from the menu comparing it to their check, the server sure can, I mean really, that's just a bit of COMMON SENSE. I don't understand WHY ANYONE would need to be explained this is just like noticing if you won the lottery. IT'S THE SAME THING. Noticing if your numbers match your lottery ticket from the newspaper or tv screen.
I am so sick of the ***********LIES************SPEWED about this issue. I don't work there, so WHY do I know(I don't mean know like memorize, I mean notice that the numbers aren't correct), but you act like servers can't? I mean, shouldn't the person that works there have more knowledge than I do? I don't expect them to memorize numbers, I expect them to compare the menu prices to the check prices *BEFORE* they give me my check. Some of them they can do well before I even get my food even. Party of 10 for example, would be a lot to check at the end, so the server should after putting in the orders check the prices BEFORE they even get their food for the items they did order SO FAR. No need to wait until the very end making customers wait longer for their check when at the end all you will have to do is verify the last items they ordered if there are any, which even then if it is desserts or after dinner drinks, during the time of preparing them is when you can check that stuff. If the server has to make the desserts, then they can do it while the customers are eating their desserts.
I didn't know it was possible to get this upset about tipping. And that's saying something.
I am not upset about tipping. I am upset about LIES. It's the server's fault if they are the last one to give you your check with an overcharge on it, even if it's one with a wrong price, you can notice numbers not matching just as anyone else can unless you can't read. If you can't read, no way you should be allowed to work as a server.
What is your deal? My thread was cool until you came in.
My deal is that it's *COMMON SENSE* if **THE CUSTOMER** can notice numbers don't match from the menu comparing it to their check, the server sure can, I mean really, that's just a bit of COMMON SENSE. I don't understand WHY ANYONE would need to be explained this is just like noticing if you won the lottery. IT'S THE SAME THING. Noticing if your numbers match your lottery ticket from the newspaper or tv screen.
I am so sick of the ***********LIES************SPEWED about this issue. I don't work there, so WHY do I know(I don't mean know like memorize, I mean notice that the numbers aren't correct), but you act like servers can't? I mean, shouldn't the person that works there have more knowledge than I do? I don't expect them to memorize numbers, I expect them to compare the menu prices to the check prices *BEFORE* they give me my check. Some of them they can do well before I even get my food even. Party of 10 for example, would be a lot to check at the end, so the server should after putting in the orders check the prices BEFORE they even get their food for the items they did order SO FAR. No need to wait until the very end making customers wait longer for their check when at the end all you will have to do is verify the last items they ordered if there are any, which even then if it is desserts or after dinner drinks, during the time of preparing them is when you can check that stuff. If the server has to make the desserts, then they can do it while the customers are eating their desserts.
Okay, that is understandable but it is like you are yelling and derailing with this sorta off topic rant.
Live fast, die young. Bad Girls do it well. Suki Zuki.
HAHAHAHAHAHA!!!! It's Springs! Guys, she's infamous for her internet server and ranch dressing rants.
ETA: Seriously, don't bother trying to engage her. She'll just drive you insane, even worse than STBMrsEverhart. Just enjoy it for the crazy that it is.
LMAO this is good to know!
I could not remember why I knew that name. Yes, she is infamous about her hate over servers. Legendary.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
except for maybe specials serves are not required to memorize the prices of every dish (geez some places have over 50+ menu items not to mention possible upsales). That is the whole point of the POS system. So they don't have to memories all those amounts. -----------------------------------------------------------------------------------
They punch a button and out comes the price. I get why it's annoying for the price to be wrong and it should be brought to the managements attention. The server should apologize and then fix your ticket. Then they should also bring it to managements attention. I have the same problem at other stores from time to time. There is not need by this hostile over the situation.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
except for maybe specials serves are not required to memorize the prices of every dish (geez some places have over 50+ menu items not to mention possible upsales). That is the whole point of the POS system. So they don't have to memories all those amounts. -----------------------------------------------------------------------------------
They punch a button and out comes the price. I get why it's annoying for the price to be wrong and it should be brought to the managements attention. The server should apologize and then fix your ticket. Then they should also bring it to managements attention. I have the same problem at other stores from time to time. There is not need by this hostile over the situation.
except for maybe specials serves are not required to memorize the prices of every dish (geez some places have over 50+ menu items not to mention possible upsales). That is the whole point of the POS system. So they don't have to memories all those amounts. -----------------------------------------------------------------------------------
They punch a button and out comes the price. I get why it's annoying for the price to be wrong and it should be brought to the managements attention. The server should apologize and then fix your ticket. Then they should also bring it to managements attention. I have the same problem at other stores from time to time. There is not need by this hostile over the situation.
But then how would Springs get her jollies?
I'm sure she is a joy to wait on. ::rolls eyes::
Add DH has many problems with servers. His are awful right now. Some of springs points are correct (i.e. forgetting to punch in orders, forgetting to fire the next course, forgetting some special request). But damn even he doesn't have this type of hostility and he works with these people daily.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
except for maybe specials serves are not required to memorize the prices of every dish (geez some places have over 50+ menu items not to mention possible upsales). That is the whole point of the POS system. So they don't have to memories all those amounts. -----------------------------------------------------------------------------------
They punch a button and out comes the price. I get why it's annoying for the price to be wrong and it should be brought to the managements attention. The server should apologize and then fix your ticket. Then they should also bring it to managements attention. I have the same problem at other stores from time to time. There is not need by this hostile over the situation.
You didn't read ANYTHING I said, did you? I DON'T EXPECT MEMORIZATION IDIOT! I said COMPARE THE MENU PRICES TO THE CHECK PRICES, NOTHING AT ALL ABOUT MEMORY ANYTHING.
Comparing prices is NOT memorizing you idiot.
The server should notice this BEFORE they give the customer their check. That's why we tip, so *WE* don't have to check the prices, THEY DO since *THEY* are EARNING THEIR TIP. THEY ARE GETTING PAID TO CHECK EACH PRICE, WE AREN'T GETTING A TIP TO CHECK EACH PRICE AND SHOULDN'T BE EXPECTED TO SINCE WE ARE ONLY CUSTOMERS, NOT EMPLOYEES OF THE RESTAURANT.
Add DH has many problems with servers. His are awful right now. Some of springs points are correct (i.e. forgetting to punch in orders, forgetting to fire the next course, forgetting some special request). But damn even he doesn't have this type of hostility and he works with these people daily.
I know I am correct, because we have GONE THROUGH these issues. Heck, even at the donut shop/diner I worked for many years ago I put in orders wrong before. I remember once I forgot to put in no ketchup on this lady's kastle type burgers. My fault, not the kitchen staff's fault. I put it in wrong.
except for maybe specials serves are not required to memorize the prices of every dish (geez some places have over 50+ menu items not to mention possible upsales). That is the whole point of the POS system. So they don't have to memories all those amounts. -----------------------------------------------------------------------------------
They punch a button and out comes the price. I get why it's annoying for the price to be wrong and it should be brought to the managements attention. The server should apologize and then fix your ticket. Then they should also bring it to managements attention. I have the same problem at other stores from time to time. There is not need by this hostile over the situation.
You didn't read ANYTHING I said, did you? I DON'T EXPECT MEMORIZATION IDIOT! I said COMPARE THE MENU PRICES TO THE CHECK PRICES, NOTHING AT ALL ABOUT MEMORY ANYTHING.
Comparing prices is NOT memorizing you idiot.
The server should notice this BEFORE they give the customer their check. That's why we tip, so *WE* don't have to check the prices, THEY DO since *THEY* are EARNING THEIR TIP. THEY ARE GETTING PAID TO CHECK EACH PRICE, WE AREN'T GETTING A TIP.
not going to happen. They don't typically even have a menu next to them to compare.
Don't get me wrong, it's annoying. But in this day of "technology" they are trained to trust what is in the computer is right until told otherwise. It's the managements fault, but in your case the server takes the blame.
Next time it happens I suggest you call the manager over and chew his/her ass as they are the ones who put in the prices. They are the ones who train their servers that what the computer says is right.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
except for maybe specials serves are not required to memorize the prices of every dish (geez some places have over 50+ menu items not to mention possible upsales). That is the whole point of the POS system. So they don't have to memories all those amounts. -----------------------------------------------------------------------------------
They punch a button and out comes the price. I get why it's annoying for the price to be wrong and it should be brought to the managements attention. The server should apologize and then fix your ticket. Then they should also bring it to managements attention. I have the same problem at other stores from time to time. There is not need by this hostile over the situation.
You didn't read ANYTHING I said, did you? I DON'T EXPECT MEMORIZATION IDIOT! I said COMPARE THE MENU PRICES TO THE CHECK PRICES, NOTHING AT ALL ABOUT MEMORY ANYTHING.
Comparing prices is NOT memorizing you idiot.
The server should notice this BEFORE they give the customer their check. That's why we tip, so *WE* don't have to check the prices, THEY DO since *THEY* are EARNING THEIR TIP. THEY ARE GETTING PAID TO CHECK EACH PRICE, WE AREN'T GETTING A TIP TO CHECK EACH PRICE AND SHOULDN'T BE EXPECTED TO SINCE WE ARE ONLY CUSTOMERS, NOT EMPLOYEES OF THE RESTAURANT.
except for maybe specials serves are not required to memorize the prices of every dish (geez some places have over 50+ menu items not to mention possible upsales). That is the whole point of the POS system. So they don't have to memories all those amounts. -----------------------------------------------------------------------------------
They punch a button and out comes the price. I get why it's annoying for the price to be wrong and it should be brought to the managements attention. The server should apologize and then fix your ticket. Then they should also bring it to managements attention. I have the same problem at other stores from time to time. There is not need by this hostile over the situation.
You didn't read ANYTHING I said, did you? I DON'T EXPECT MEMORIZATION IDIOT! I said COMPARE THE MENU PRICES TO THE CHECK PRICES, NOTHING AT ALL ABOUT MEMORY ANYTHING.
Comparing prices is NOT memorizing you idiot.
The server should notice this BEFORE they give the customer their check. That's why we tip, so *WE* don't have to check the prices, THEY DO since *THEY* are EARNING THEIR TIP. THEY ARE GETTING PAID TO CHECK EACH PRICE, WE AREN'T GETTING A TIP TO CHECK EACH PRICE AND SHOULDN'T BE EXPECTED TO SINCE WE ARE ONLY CUSTOMERS, NOT EMPLOYEES OF THE RESTAURANT.
But seriously you can google her username, this is her standard rant on servers. One has to wonder why she eats out.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
not going to happen. They don't typically even have a menu next to them to compare.
Don't get me wrong, it's annoying. But in this day of "technology" they are trained to trust what is in the computer is right until told otherwise. It's the managements fault, but in your case the server takes the blame.
Next time it happens I suggest you call the manager over and chew his/her ass as they are the ones who put in the prices. They are the ones who train there servers that what the computer says is right.
"not going to happen. They don't typically even have a menu next to them to compare."
First off, a lot of restaurants have TO-GO MENUS to carry in their apron pocket at ALL TIMES to compare to and secondly even if the restaurant doesn't, you go to the hostess's stand you STUPID LAZY UNCARING IDIOT. YOU CAN DO IT IF YOU WANT TO, SO STOP WITH THESE EXCUSES!
"But in this day of "technology" they are trained to trust what is in
the computer is right until told otherwise. "
But COMMON SENSE PREVAILS. I don't have to be trained to know this since it has HAPPENED TO US MANY OF TIMES BEFORE. It's common sense. It's just like not training someone to apologize for a mistake. It's something INSTILLED in a person.
"It's the managements
fault, but in your case the server takes the blame."
NO, the manager isn't at our table, so they can't POSSIBLE BE AT FAULT. So the manager is the last person to see the check? 99.9999% of the times it's YOUR SERVER, so the manager can't be at fault unless the *MANAGER* hands us the check. You can notice numbers don't match the menu *BEFORE* you hand over a piece of paper called a check and you know it. So you can't notice $16.99 isn't $17.29? That's an overcharge we had at Outback on my ribs.
The server is 100% to blame. They could have seen it *BEFORE* it got to me wrong and had their manager fix it *{PRIOR*} to delivering the check to our table IDIOT. The server is A BILLION PERCENT TO BLAME. THEY WERE THE *LAST PERSON* TO BE ABLE TO READ $16.99 on the menu on the ribs didn't match $17.29 ribs on our check.
How can you blame a person that NEVER was involved in our serviceNOT EVEN ONE SECOND WORTH LIKE NOT EVEN OUR FOOD BEING MADE EVEN, NOTHING? It's IMPOSSIBLE for the manager to be at fault unless they HAND us the check.
"Next time it happens I suggest you call the manager over and chew his/her ass as they are the ones who put in the prices. "
They aren't the last ones to notice the wrong prices and they aren't charging us, our server is. The LAST PERSON to see it's wrong is the person to blame.
Mailman is a good example. It's not the sorter that's at fault, it's the person that last saw it wrong that ended up giving you the wrong mail, DUH. SAME THING. 123 pine street is not 124 pine street. You can see DUH a 3 is not a 4. Same thing with prices. The manager didn't make this get to the customer, the SERVER DID BY NOT comparing the prices on the menu against the check.
"They are the ones who train there servers that what the computer says is right. "
The managers aren't GOD and we all know NO ONE IS PERFECT as well as machines aren't always right either. IT'S ALL ABOUT COMMON SENSE.
You only trust yourself for things you can control You can control numbers on a piece of paper that are wrong by getting the manager to fix it ******************************BEFORE************************************** YOU HAND THE CUSTOMER THEIR CHECK.
Good customer service is all about ***********PREVENTING THE PROBLEM FROM GETTING TO THE CUSTOMER.
So from what I'm learning from this Springs person is that everyone is a stupid idiot except them and rampant asterisks and unnecessary capitalization is how to get taken seriously on the internet. I learn something knew on TK every day!
So from what I'm learning from this Springs person is that everyone is a stupid idiot except them and rampant asterisks and unnecessary capitalization is how to get taken seriously on the internet. I learn something knew on TK every day!
I am not stupid that I catch overcharges and you all probably are too trusting of servers to do this.
So from what I'm learning from this Springs person is that everyone is a stupid idiot except them and rampant asterisks and unnecessary capitalization is how to get taken seriously on the internet. I learn something knew on TK every day!
I am not stupid that I catch overcharges and you all probably are too trusting of servers to do this.
So from what I'm learning from this Springs person is that everyone is a stupid idiot except them and rampant asterisks and unnecessary capitalization is how to get taken seriously on the internet. I learn something knew on TK every day!
I am not stupid that I catch overcharges and you all probably are too trusting of servers to do this.
I always check my bill before paying, and have politely pointed out any mistakes I have found (which have been rare). But ya know, I don't get my undies in a twist over it. Life is too short to hold this much vitriol over... we... anything. There are people who have done far worse to me than accidentally try to charge me the wrong amount for my dinner who I feel less anger over than you seem to feel about servers.
With all seriousness, if going out to eat causes you this much distress, why do you continue to do so? Perhaps you could open a restaurant and train servers to perform at a level satisfactory to your standards? Or a consulting company so other restaurants can have properly trained waiters and waitresses?
So from what I'm learning from this Springs person is that everyone is a stupid idiot except them and rampant asterisks and unnecessary capitalization is how to get taken seriously on the internet. I learn something knew on TK every day!
Pretty much.
I guess if I went to the places spring does I would be this hostile also? IDK, I personally do not go to a single place she has mentioned, so maybe I just go to high quality places that just do not have these types of issues? ::shrugs::
Managers control the pricing. It is the manger's responsibility to double check the number they put in the system is correct. They are human and make mistakes. So after they input the numbers they should have someone independently check the prices before it even goes live.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
Managers control the pricing. It is the manger's responsibility to double check the number they put in the system is correct. They are human and make mistakes. So after they input the numbers they should have someone independently check the prices before it even goes live.
No managers don't control pricing on my check, servers do. You are saying they can't get a manager to fix my check when they *CAN* do so ******************BEFORE**************** they give me my check instead of what they are doing to us, doing it after *WE* had to baby-sit them doing their job for them. It's NOT OUR JOB. It's not the manager's responsibility to charge me correctly, it's my server's responsibility.
Managers are this "They are human and make mistakes" as well so you can't trust them. You trust yourself as the server.
except for maybe specials serves are not required to memorize the prices of every dish (geez some places have over 50+ menu items not to mention possible upsales). That is the whole point of the POS system. So they don't have to memories all those amounts. -----------------------------------------------------------------------------------
They punch a button and out comes the price. I get why it's annoying for the price to be wrong and it should be brought to the managements attention. The server should apologize and then fix your ticket. Then they should also bring it to managements attention. I have the same problem at other stores from time to time. There is not need by this hostile over the situation.
You didn't read ANYTHING I said, did you? I DON'T EXPECT MEMORIZATION IDIOT! I said COMPARE THE MENU PRICES TO THE CHECK PRICES, NOTHING AT ALL ABOUT MEMORY ANYTHING.
Comparing prices is NOT memorizing you idiot.
The server should notice this BEFORE they give the customer their check. That's why we tip, so *WE* don't have to check the prices, THEY DO since *THEY* are EARNING THEIR TIP. THEY ARE GETTING PAID TO CHECK EACH PRICE, WE AREN'T GETTING A TIP TO CHECK EACH PRICE AND SHOULDN'T BE EXPECTED TO SINCE WE ARE ONLY CUSTOMERS, NOT EMPLOYEES OF THE RESTAURANT.
Re: Expectation vs Gratituity
131-unless the server is physically punching in the prices into a cash
register, the prices printed on your receipt are programmed in. If
there is a difference between what's on the menu and what's on the
cheque, that is management's fault, they haven't updated the menus.
That is in NO WAY the servers fault."
YES IT IS, so you are BLIND you can't tell the difference between these two numbers $9.29 vs. 9.49?
The server notices this and gets their manager to fix it ***********BEFORE************* they give it to the customer, NOT AFTER YOU STUPID IDIOT! It's not our job to check each price, it's theirs since they are supposed to *EARN* their tip to *CARE* about what they hand you of what they can control, which this is something VERY MUCH THEY CAN CONTROL and you know it.
So the customer that doesn't work here can notice this but the server can't, WTH are you talking about???
The manager can't even change the prices at most places because CORPORATE changes the prices in the computer system. The only thing the manager usually can do is put a discount at the BOTTOM before taxes, which in this case is -$.20. The server can also take money out of their own pocket if they wish as well .20 plus tax. 22 cents(that's tax included at our tax rate 8.75%(which you mutiple 1.0875 x $9.29 and then multiply 1.0875 x $9.49, subtract the difference. That's what I figured out that they'd have to give me to cover the overcharge if the didn't get a manager to fix it.
You are STUPID, BLIND, and OBVIOUSLY ILLITERATE that you say you can't notice a (2) is not a (4). Even a 6yr old can tell you the number differences you stupid idiot. Seriously, I don't work there, but I can tell if the numbers don't match, so the server can't, WTH????????? That's BS. Unless they can't read, that's the only excuse you can give me and if they can't read, they shouldn't be a server.
The manager is not at fault since he didn't hand me numbers on a piece of paper that didn't match the menu.
If you have ever played the lottery, you do know how you see if you won, right? You take your lottery ticket with the newspaper or tv screen compare the numbers, that's all it is. WHY do you want to blame SOMEONE ELSE when the ******************LAST PERSON****************************** is the SERVER THAT IS HANDING YOU YOUR CHECK that COULD HAVE NOTICED IT?
While yes, initially, the manager should be the person to notice before the server, but managers aren't perfect, they make mistakes just like the rest of us and a lot of managers are lazy. That one that overcharged us the 20 cents admitted he didn't check over the prices to my face. So BOTH EMPLOYEES were lazy, BOTH OF THEM. NO ONE CARED ABOUT THE CUSTOMER'S MONEY. The server should care the most since they want a tip that is VOLUNTARY that they want us to care that they make only $2.13/hr, so they should *CARE* to notice this.
ARE YOU THIS STUPID that you mean to tell me you can compare the menu price to the check price and notice *******DUH A 2 IS NOT A 4, REALLY FOR REAL ARE YOU THIS STUPID???? SERIOUSLY????
"
And yes, there is a HELL of a big difference between working at a sit-down restaurant vs a donut shop!"
I NEVER said there wasn't, did I???
"
For not removing the appetizer, yes, that would be her fault for not
doing it, but if a server (not saying her) is extremely busy, things
like that can be missed."
Yes, but as I explained, it's not that she "missed it", it's that she didn't ADMIT FAULT NOR did she say she was sorry for our delay of being able to pay and leave. There should have been an apology. That's just COMMON COURTESY. They should have not been a "THEY" said to us in this issue. She handed us the check, could read an extra item we didn't order was on the check. We stiffed due to her being MEAN, NOT because of the overcharge itself. You don't understand that, do you? Saying "THEY" is mean rather than admitting fault. She should have just taken it, but she was VERY DEFENSIVE to make sure she wasn't penalized on the tip as if she wasn't at fault even though she knew she was. She couldn't even say she was sorry not even when she brought back the fixed check. That's how much of a bitch she was.
"because you will NEVER be happy with the service. "
As I have stated before, we have had SOME AWESOME servers over the years. I am happy when the server *CARES* about us, NOT when they are mean and uncaring as well as lazy like that. Let's say she did verify the check, but just missed it, a normal human being would have apologized. I know I would have. As I said, I have apologized when I forgot to ask for something. That's just simply being nice and I can't make a tip from them even, it comes from my *************HEART******************* which they don't seem to have.
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You have a whole host of TOS violations in here. @KnotPorscha
I'm the fuck out.
Live fast, die young. Bad Girls do it well. Suki Zuki.
I am so sick of the ***********LIES************SPEWED about this issue. I don't work there, so WHY do I know(I don't mean know like memorize, I mean notice that the numbers aren't correct), but you act like servers can't? I mean, shouldn't the person that works there have more knowledge than I do? I don't expect them to memorize numbers, I expect them to compare the menu prices to the check prices *BEFORE* they give me my check. Some of them they can do well before I even get my food even. Party of 10 for example, would be a lot to check at the end, so the server should after putting in the orders check the prices BEFORE they even get their food for the items they did order SO FAR. No need to wait until the very end making customers wait longer for their check when at the end all you will have to do is verify the last items they ordered if there are any, which even then if it is desserts or after dinner drinks, during the time of preparing them is when you can check that stuff. If the server has to make the desserts, then they can do it while the customers are eating their desserts.
Live fast, die young. Bad Girls do it well. Suki Zuki.
Comparing prices is NOT memorizing you idiot.
The server should notice this BEFORE they give the customer their check. That's why we tip, so *WE* don't have to check the prices, THEY DO since *THEY* are EARNING THEIR TIP. THEY ARE GETTING PAID TO CHECK EACH PRICE, WE AREN'T GETTING A TIP TO CHECK EACH PRICE AND SHOULDN'T BE EXPECTED TO SINCE WE ARE ONLY CUSTOMERS, NOT EMPLOYEES OF THE RESTAURANT.
First off, a lot of restaurants have TO-GO MENUS to carry in their apron pocket at ALL TIMES to compare to and secondly even if the restaurant doesn't, you go to the hostess's stand you STUPID LAZY UNCARING IDIOT. YOU CAN DO IT IF YOU WANT TO, SO STOP WITH THESE EXCUSES!
"But in this day of "technology" they are trained to trust what is in the computer is right until told otherwise. "
But COMMON SENSE PREVAILS. I don't have to be trained to know this since it has HAPPENED TO US MANY OF TIMES BEFORE. It's common sense. It's just like not training someone to apologize for a mistake. It's something INSTILLED in a person.
"It's the managements fault, but in your case the server takes the blame."
NO, the manager isn't at our table, so they can't POSSIBLE BE AT FAULT. So the manager is the last person to see the check? 99.9999% of the times it's YOUR SERVER, so the manager can't be at fault unless the *MANAGER* hands us the check. You can notice numbers don't match the menu *BEFORE* you hand over a piece of paper called a check and you know it. So you can't notice $16.99 isn't $17.29? That's an overcharge we had at Outback on my ribs.
The server is 100% to blame. They could have seen it *BEFORE* it got to me wrong and had their manager fix it *{PRIOR*} to delivering the check to our table IDIOT. The server is A BILLION PERCENT TO BLAME. THEY WERE THE *LAST PERSON* TO BE ABLE TO READ $16.99 on the menu on the ribs didn't match $17.29 ribs on our check.
How can you blame a person that NEVER was involved in our service NOT EVEN ONE SECOND WORTH LIKE NOT EVEN OUR FOOD BEING MADE EVEN, NOTHING? It's IMPOSSIBLE for the manager to be at fault unless they HAND us the check.
"Next time it happens I suggest you call the manager over and chew his/her ass as they are the ones who put in the prices. "
They aren't the last ones to notice the wrong prices and they aren't charging us, our server is. The LAST PERSON to see it's wrong is the person to blame.
Mailman is a good example. It's not the sorter that's at fault, it's the person that last saw it wrong that ended up giving you the wrong mail, DUH. SAME THING. 123 pine street is not 124 pine street. You can see DUH a 3 is not a 4. Same thing with prices. The manager didn't make this get to the customer, the SERVER DID BY NOT comparing the prices on the menu against the check.
"They are the ones who train there servers that what the computer says is right. "
The managers aren't GOD and we all know NO ONE IS PERFECT as well as machines aren't always right either. IT'S ALL ABOUT COMMON SENSE.
You only trust yourself for things you can control You can control numbers on a piece of paper that are wrong by getting the manager to fix it ******************************BEFORE************************************** YOU HAND THE CUSTOMER THEIR CHECK.
Good customer service is all about ***********PREVENTING THE PROBLEM FROM GETTING TO THE CUSTOMER.
Pretty much.
Managers are this "They are human and make mistakes" as well so you can't trust them. You trust yourself as the server.
I'm the fuck out.