have politely pointed out any mistakes I have found
The thing is with this issue, it's not mistakes, it's NO EFFORT TO FIND THE ISSUES, therefore, it's all about laziness and being VERY UNCARING about the customer's money, being VERY SELFISH about just their money.
That waitress that said "I don't do prices" is admitting she didn't *TRY* to catch it, therefore, it's not a mistake if you didn't try, that's PURE 100% LAZINESS.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
@beethery I love you for finding that! I was reading this thread right before my shift as a waitress and spent the whole evening cracking up any time anything happened that would have put Sprigs into a tizzy. Seeing she's insane made the evening seem more comical.
It was busy outside, but dead inside where I was do I ran everyone's food. I didn't have enough hands to bring the plate of cocktail/target sauce out with an order for 4 people and laughed my way to the kitchen that I was ******LAZY****** because now I had to make a second trek in heels.
One of my few tables tonight I asked the teenage son if he wanted fries, sweet potato fries, soup, or salad with his burger. He said fries, I brought them out and his mom snapped that he meant sweet potato fries. I fixed it, but cracked up that Springs would have lost her shit.
A well done burger came out TOO well done; more cracking up. Another servers had a couple who started with margaritas for the first round and the wife ordered "a vodka soda and the same for him" I ran the 2 vodka sodas and found out she meant the same as last time. By the time I went to the kitchen I was hysterical.
Also we recently got new menus. Just for Springs benefit I checked the prices on a bunch of items in the POS; guess what?! every single one rang in for $0.10-0.50 LESS than the menu price because *****SYTEMS AREN'T ALWAYS FUCKING UPDATED*****
I have to admit @Springs131 you made my evening much more enjoyable.
Is Springs related to Jashley? I mean, they both spend way too much time being weirdos on here and other totally random websites. Long lost cousins, maybe?
Is Springs related to Jashley? I mean, they both spend way too much time being weirdos on here and other totally random websites. Long lost cousins, maybe?
I keep seeing references to this Jashley person. I'm almost afraid to ask...
Is Springs related to Jashley? I mean, they both spend way too much time being weirdos on here and other totally random websites. Long lost cousins, maybe?
I keep seeing references to this Jashley person. I'm almost afraid to ask...
The ultimate guest who wanted to include herself to a wedding where nobody liked her and where she wasn't invited. Wanted to watch from afar in the park.also posted this question EVERYWHERE....look her up it's a good laugh.
Live fast, die young. Bad Girls do it well. Suki Zuki.
Is Springs related to Jashley? I mean, they both spend way too much time being weirdos on here and other totally random websites. Long lost cousins, maybe?
I keep seeing references to this Jashley person. I'm almost afraid to ask...
The ultimate guest who wanted to include herself to a wedding where nobody liked her and where she wasn't invited. Wanted to watch from afar in the park.also posted this question EVERYWHERE....look her up it's a good laugh.
Is Springs related to Jashley? I mean, they both spend way too much time being weirdos on here and other totally random websites. Long lost cousins, maybe?
I keep seeing references to this Jashley person. I'm almost afraid to ask...
Google "jashley park wedding"
Umm... I'm almost afraid to mention this, but at the restaurant I worked for we weren't allowed to just bring out ranch dressing (or most condiments that were behind the line) before the meal. And how can we possibly know that the expeditor would forget something like ranch dressing?
Honestly, with as many problems as Spring has, it's a wonder she goes out to eat. I think her blood pressure would be a lot lower if she just cooked for herself.
I'm not trying to be snarky, but how is it that a server who doesn't catch a 4 instead of a 2 is an idiot, but someone who forgot to bring ketchup to their guest isn't?
Oh, I found this in my google search.... fun times: clicky link
So what I'm getting from this is that if servers start always checking menus to make sure the prices are correct, springs will start complaining about servers taking too long to bring the check.
If she was such a wonderful server, she would check over the
expeditor’s work you idiot. She is TOO LAZY AND UNCARING to do that for
her customers. The CUSTOMERS are paying her and we aren’t paying the
expo, SHE IS from whatever money she has, which if we tip nothing, she
still has to tip the expo. Get what I am saying? Your server is
responsible for checking the plate to see if it has condiments on it
that it’s either supposed to have according to the menu or that were
added, BEFORE they BRING it to you. THAT IS YOUR SERVER’S JOB, NOT THE
EXPO’S JOB!
For the parts I bolded: No. Literally no. The server's job is not to check the expo's work. It's literally never the server's job. The whole point of the expeditor is to put the food on the trays as the ticket said it should be so the server doesn't have to check it. This is because most of the time the server who took your order isn't even the server to bring the food out. That company policy (Team Service: Full hands in, Full hands out) is in every single store Springs has complained about in her rants. Even in the most expensive restaurants, the server who took the order is rarely the one to bring it out. Food runners, bussers, hosts, even managers and maître ds are all responsible for running food to tables in even the most elite fancy pants restaurants.
@Springs131, what the heck are you trying to accomplish here, or anywhere else?! If you seriously care that much about a few seconds being wasted, then you really shouldn't spend YEARS ranting about it on the internet. No server, even if they were actively trying to waste your time, can even come close to the amount of time you've wasted ranting about their service.
In all seriousness, what do you want? Your rants have no discernible thesis statement, so I can't believe you're trying to actually convince anyone of any particular point. Do you just want to argue? I guess that's fine, depending on where you do it, but get off your high horse about having your time "wasted." You obviously need no help wasting your own time.
Umm... I'm almost afraid to mention this, but at the restaurant I worked
for we weren't allowed to just bring out ranch dressing (or most
condiments that were behind the line) before the meal. And how can we
possibly know that the expeditor would forget something like ranch
dressing?
First off, when I have *ASKED* for this, the servers complied to bring it out ahead of time. Secondly, the expeditor is not the person BRINGING out my food in most cases, therefore, they have NOTHING to do with this. If you are my server, you check over the expeditor's work, DUHHHHHHHHHHH. THAT'S WHAT EARNING A TIP IS ALL ABOUT, NOT TRUSTING PEOPLE IF YOU DON'T HAVE TO FOR WHAT ***********YOU EARN*************** IN THIS LIFE!
Now if it's another person that ran the food, if a manager wouldn't let, I would tell him or her about all my THOUSANDS of times this has happened to me as a customer. I bet he or she would let me ask the customer if it would be OK with them to bring them out and you know it. If the customer wants that, they should get what they want for their money.
For the parts I bolded: No. Literally no. The server's job is not to check the expo's work. It's literally never the server's job. The whole point of the expeditor is to put the food on the trays as the ticket said it should be so the server doesn't have to check it. This is because most of the time the server who took your order isn't even the server to bring the food out. That company policy (Team Service: Full hands in, Full hands out) is in every single store Springs has complained about in her rants.
Then WHY have I found SERVERS THAT ADMITTED it was the server's job to do this, huh?
Demosthenes9 said: "Absolutely right. As a waiter, it
was ultimately my responsibility to ensure that EVERYTHING was correct with
your food. Cooks would plate up entrees and the expediter would "build
tickets" by collecting the correct entrees, adding the side items, and
placing the plates on a tray to complete the order. (at least that's how it
worked just about everywhere I have been).At that point, the waiter SHOULD check each plate to see that the order
is correct to include having the correct side items. Waiter should also make
sure that the food is still hot and didn't "die in the window" while
waiting for the order to be filled.Lastly, a waiter who actually knows what he is doing can simply look at
your steak and tell with some accuracy whether it is cooked correctly or not.
(There are of course exceptions where steaks are "borderline", like
right between medium rare and medium, or between medium and mid well.)I have had any number of cooks yell at me
because I told them to recook a steak before I even took it to the table. It
doesn't take a genius to see a somewhat burnt steak sitting on a plate and to
figure out that it ISN'T medium rare as ordered.)The funny thing is, if waiters took the time
to pay attention to the little details like the one's Spring mentioned, they
would actually have MORE time on their hands to take care of customers.Afterall, it takes maybe 30 seconds to check
over an order and make sure it's correct. Failure to do so means that you now
have to go all the way back to the kitchen, argue with a cook, get a
replacement side item, then carry it back out to the table.That time could have been better spent taking
care of other tables instead."
He said it was his job and he was a WAITER, how about that, huh LAZY and UNCARING JERK???
jenettycakes76 said: "AS A FORMER OUTBACK SERVER (many moons ago)....
YES - it is the responsibility of the front of the house (server) AND
back of the house (kitchen) to serve/prepare the correct meal. When the
server gets the table's food (usually from the Manager), a carbon copy
of what he/she wrote down comes with it (this is to ensure the order of
the food is placed on the tray accordingly - like seat A - F, position 1
- 6).
If you request no pickles, regardless of where they are served on the
plate, then you should have received no pickles. Again this is a combo
of the kitchen & server to make sure you do not receive them. Which
it seems wasn't followed through in your case."
These servers say it is, so you are VERY WRONG. HOW can you say it's not your job as a server if your job is to *EARN YOUR TIP TO SERVE IT CORRECTLY??? So you are supposed to not care if the expo plated mashed potatoes instead of a potato salad and just not care, WTH??? That makes NO SENSE what you are saying that we might as well just when the food is ready GET UP TO GET IT OURSELVES IF OUR SERVER WON'T CARE WHAT THEY ARE BRINGING US. WHY are we TIPPING THEN IF THE PERSON WE ARE TIPPING DOESN'T ********CARE************** about IF OUR FOOD IS RIGHT, HUH? So we are only supposed to care about your financial issues, but you don't have to care about us, WTH, one-sidedcaring is that is what that is called?
This person was chatting to someone else BEFORE I even GOT on this forum even. That's how STUPID YOU ARE!
This has NOTHING to do with hands full in, hands full out to check the food. A former waiter we had for YEARS at Chili's won an AWARD for my comments on the survey how I was IMPRESSED he checked over my fries and REFUSED to serve them to me overdone. WHAT DOES THAT TELL YOU, HUH? That the server is *SUPPOSED* TO CHECK THE FOOD, PREVENT THE PROBLEM FROM GETTING TO THE CUSTOMER'S TABLE YOU STUPID LAZY, UNCARING IDIOT!
"Even in the most expensive restaurants, the server who took the order is
rarely the one to bring it out. Food runners, bussers, hosts, even
managers and maître ds are all responsible for running food to tables in
even the most elite fancy pants restaurants. "
As far as this goes, we have had LOTS OF TIMES OUT OUR OWN SERVER BRING OUR FOOD TO US EVEN DURING BUSY TIMES. When another server or food runner runs the food, they are supposed to compare the ticket or kitchen computer screen order to the food ************BEFORE********************** THEY SERVE THE FOOD. They aren't supposed to not care. That's not how tipping works. While I don't tip these people that run the food, you SHOULD BE if you expect them to *CARE* about my food being obviously right to me. They aren't supposed to trust them. You trust yourself in life. You make your own way in life. If you want to get bitched at from a customer, go ahead, keep not checking over the food. You are being MEAN FIRST BY SHOWING YOU DON'T CARE, SO WHAT DO YOU EXPECT BACK??
Its their job to check the food when they bring out the food as it is your when you bring out your customer's food.
The expo makes mistakes IDIOT. YOU DON'T TRUST ANYONE!
Tell me WHY THESE SERVERS I JUST MENTIONED SAID IT WAS THEIR JOB, BUT NOT YOU???
IT IS ALWAYS THE SERVER'S JOB, because THEY WANT A TIP FROM US, DUHHHHHHHHHHHHHHHHHHH! IF YOU WANT A GOOD TIP, YOU HAVE TO GET THE ORDER RIGHT. ALSO, WHY DO YOU WANT TO LOOK STUPID IN FRONT OF THE CUSTOMER LIKE YOU'D BE A DINGY IDIOT NOT NOTICING WHAT OBJECTS LOOK LIKE ARE DIFFERENT OR MISS 5 CONDIMENTS, especially if *YOU* TOOK MY ORDER, I MEAN REALLY??
I know I'd rather not make more trips as the former waiter said I quoted nor would I want to get bitched at.
It is your job, because the customer TELLS YOU SO. WHATEVER THE CUSTOMER WANTS IS WHAT THE CUSTOMER GETS FOR THEIR TIP MONEY, OTHERWISE, WHY SHOULD I TIP YOU FOR BEING UNCARING AS ALL HELL AND LAZY???
As I said, you are wasting your time bringing me my food, because I might as well get up and get my own. THEN I can solely blame the expo when I see the ticket or computer screen order that you put in my order correctly. If you put in my order wrong, then I would be able to see that was your fault.
Also, what about times when servers COULD have CAUGHT THEIR OWN MISTAKE of putting in the order wrong? A waiter we had that brought out our food(NO FOOD RUNNER OR OTHER SERVER), brought me quesadillas when I ordered bbq chicken nachos as my meal. Turns out, he admitted he pressed the wrong button. Doesn't this PROVE AND SHOW that if he would have compared his written order to the food, he wouldn't have brought out quesdillas at our table wasting time. He wouldn't have looked like a DINGY STUPID IDIOT in front of us. He would have CAUGHT his error BEFORE bringing out the food and saved time. YES IT SURE THE HELL IS THEIR JOB. He could have caught his error and saved us the time he took to bring the wrong item(quesdillas to my table), but didn't, because he was lazy and uncaring like you are.
That waiter's job was to KNOW what we ordered, NOT JUST BRING US ANYTHING. Also, none of the condiments I ordered were with it. He didn't check anything. He got stiffed. What happened was when he brought it out, we both(me and my husband) said we didn't order that. He left, so I went up to him to ask what had happened *NICELY* I asked, because my husband had his food, but I didn't and he didn't even give me ANY EXPLANATION when he was at the table. That's when he said he pressed the wrong button. For me to have to get up to get an explanation made me stiff. Then, no comp even, that's just wrong. So my husband was almost finished his by the time mine came out and he could have gotten it sooner if he would have checked over the food.
My main point is, he could have caught his OWN ERRORS(condiments missing as well weren't there), but chose to be lazy and EXTREMELY UNCARING like you are.
It is ALWAYS the SERVER'S JOB to KNOW WHAT IS IN THEIR HANDS THEY ARE BRINGING YOU IF IT MATCHES THE ORDER. THAT'S WHY THEY GET A TIP. If it's another server that isn't getting a tip, then the main server should think about if they want them to check over the food for correctness they may want to pay some of the tip they get to them. If the customers don't tip, but the other server did check over things, this other server should still get something a dollar or something for helping out the main server's tip.
It is ALWAYS their job, because they want the customer's money. The customer wants you to check over the food. WHAT customer in their right mind would want you PURPOSELY to not *CARE* about if something is obviously wrong, huh??? I don't know ONE customer, do you? Maybe the customers that want something for free to not pay for anything, but that's about the only customers.
As I stated above, WHY these other people that have done the job said it was their job? I proved you wrong. How can it not be the server's job when they expect and want a tip? I mean so you should not care about what you bring me, WTH??? That makes no sense. As I said, I might as well GET UP to get my own stuff and not even include you if you don't give a care. I mean really. There is no point to the server then. WHY are we tipping if you don't care? Also, why did the waiter I talked about how he won an AWARD for this he told me himself for checking over my food BEFORE he brought it to me, WHY did he WIN AN AWARD if it's not his job? YOU ARE WRONG and you know it. You just want to be lazy and uncaring. WHY would they give an AWARD to a waiter for checking over my food if they wanted him to do the 100% opposite, huh? He thanked me because he told me he won an award for my compliments in the Chili's survey I wrote to him. The restaurants managers DO want you to check over the food. You are SOOOO WRONG!
Saying something is not your job is not working as a TEAM MEMBER which is what a restaurant is. jenettycakes76 said it was a combo of people to make sure the customer's food comes out as obviously ordered. She didn't say it was just the expeditor's job, did she?
"That's not my job" is not good to say at ANY JOB, NO MATTER WHERE YOU WORK and you know it.
Denny's, Chillis, Outback. I have no doubt that spring has dealt with true lazy incompetent servers. Not that all servers in those places are incompetent. But those places tend to be turn and burn. They tend to hire only warm bodies to fill a server positions. Those who are really good at it move on to better places. Those who are bad move on to different jobs.
Plus all of those places have ********BOOKS********* with pictures as menus. It's ridiculous how large those menus are. No way people can provide good food and service with all those menu options. I do not eat at places that have more than a 2 page menu. I refuse to eat at places that have to put pictures of food on their menu also.
There is a perception that serving is an easy way to make good money. Many people will say "if you need a job, just be a server". Well its not that simple. Not everyone is meant to be a server. It's a high stress, multi-taking, large volume all compression in a short period of time type of job.
Unfortunately, there are more server jobs than people who should really be working in the profession. It's just the way it is. No need to be this hostile. You have options. You have the option to go to higher quality places or stay at home. You can just not tip or only go to non-tipping establishments. Although I work at a non-tipping place and everything you have mentioned still happens. Some how I think you would still be hostile.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
lyndausvi said: do not eat at places that have more than a 2 page menu.
We just recently got a Cheesecake Factory, it's like a 20 page menu on the inside menu, for real, you'd pass out if you saw it how big it is, which this is the to-go menu:
"I do not eat at places that have more than a 2 page menu."
I am the complete opposite like if it's too small of a menu, there's no enough stuff to choose from that I'd like in most cases.
"There is a perception that serving is an easy way to make good money."
It's not, it's a VERY HARD JOB. It's not easy money. You are on your feet non-stop with customers asking for things one at a time with sending their food back, some are mean, etc. It's not an easy job.
"Not everyone is meant to be a server."
I know, some people aren't willing to work hard. Some people are just rude as well.
"You have the option to go to higher quality places or stay at home."
Higher quality places are just the same, at times have given us WORSE service. $293 check(yes there was a bottle of wine in that $89) , which this was only the 2 of us in 2011, which the cheapest steak was $89. Our waiter forgot my margarita from the bar and he didn't even say he was sorry even. It took 8-10 minutes to get my first coke, then 8-10 minutes to get a refill. Higher priced places don't mean the server is going to magically work harder for their money nor does it mean they will be nice to have enough manners to apologize for their mistakes either. You have the notion that a lot of higher quality places have better service, but it's the same everywhere just about. We have gotten a couple of times good service from fine dining, but more times than not, we have gotten crappy service just like at the chain restaurants.
"Although I work at a non-tipping place and everything you have mentioned still happens. "
blahblah Springs wildly flipping more shit blah blah
Now if it's another person that ran the food, if a manager wouldn't let, I would tell him or her about all my THOUSANDS of times this has happened to me as a customer.
That one site I read said she must eat out about 17 times a day. Must be a personal acquaintance that wrote it.
I didn't say higher priced. I said higher quality. There is a difference.
And no it's not all about being too lazy to work hard. Some people just do not have the host gene to be a server. For some of us it's natural. Some people are naturally good at multi-tasking. Others just never get it not matter how hard they try. There area lot of traits needed to be a good server, not everyone has them.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
blahblah Springs wildly flipping more shit blah blah
Now if it's another person that ran the food, if a manager wouldn't let, I would tell him or her about all my THOUSANDS of times this has happened to me as a customer.
That one site I read said she must eat out about 17 times a day. Must be a personal acquaintance that wrote it.
I didn't say higher priced. I said higher quality. There is a difference.
And no it's not all about being too lazy to work hard. Some people just do not have the host gene to be a server. For some of us it's natural. Some people are naturally good at multi-tasking. Others just never get it not matter how hard they try. There area lot of traits needed to be a good server, not everyone has them.
Higher quality is usually higher priced, DUH. While some people aren't cut out for certain jobs I will agree, I think most people can do most jobs if they put their mind to it TRIED THEIR VERY BEST. A lot of people aren't willing to do that though and you know it.
I didn't say higher priced. I said higher quality. There is a difference.
And no it's not all about being too lazy to work hard. Some people just do not have the host gene to be a server. For some of us it's natural. Some people are naturally good at multi-tasking. Others just never get it not matter how hard they try. There area lot of traits needed to be a good server, not everyone has them.
Higher quality is usually higher priced, DUH. While some people aren't cut out for certain jobs I will agree, I think most people can do most jobs if they put their mind to it TRIED THEIR VERY BEST. A lot of people aren't willing to do that though and you know it.
---------------------------------------------------------------------
Some of my favorite places are small reasonable priced mom and pop type places. The quality of food is way better than those chain places you like to frequent and their prices are the same or only slightly higher. Service tends to be better also.
I can't even tell you the last time I went to a chain place and I eat out often. It's just not some place I even think about going to. There are lots of awesome mom and pop type places to go to instead.
What differentiates an average host and a great host is anticipating unexpressed needs and wants of their guests. Just because the want/need is not expressed, doesn't mean it wouldn't be appreciated.
@Springs131, l So since you've completely ignored my question of what do you want from this discussion, I'm forced to assume that all you want is to rant and rave at people who don't agree with you 100%. I feel really bad that you choose to waste so much time on this, but I suppose that's your prerogative.
You did accomplish something here though. You've inspired me to tip my usual 20+% regardless of service, unless they physically assault me.
@Springs131, l So since you've completely ignored my question of what do you want from this discussion, I'm forced to assume that all you want is to rant and rave at people who don't agree with you 100%. I feel really bad that you choose to waste so much time on this, but I suppose that's your prerogative.
You did accomplish something here though. You've inspired me to tip my usual 20+% regardless of service, unless they physically assault me.
I forgot about the question, it wasn't intentional, sorry.
@Springs131, what the heck are you trying to accomplish here, or anywhere else?! If you seriously care that much about a few seconds being wasted, then you really shouldn't spend YEARS ranting about it on the internet. No server, even if they were actively trying to waste your time, can even come close to the amount of time you've wasted ranting about their service.
In all seriousness, what do you want? Your rants have no discernible thesis statement, so I can't believe you're trying to actually convince anyone of any particular point. Do you just want to argue? I guess that's fine, depending on where you do it, but get off your high horse about having your time "wasted." You obviously need no help wasting your own time.
What I want out of this is to PROVE PEOPLE WRONG THAT THEY ARE LYING TO THE INNOCENT PUBLIC, DUHHH! To make servers realize what their job really is supposed to be a (CARING, NON-LAZY WORKER). To also IMPROVE SERVICE. I have had some servers COMPLIMENT me on my blog. Here's one right here:
MMTLori said: "As a server, I want to say that I appreciate your post. I know it is
several years old but I plan on printing off this blog and showing it to
the servers that I work with. You bring up some very excellent points
about service and what a guest expects from their servers.I
first read this run down about a year ago and began implementing some of
these thoughts into my service. I have noticed that I have become a
better server because of it. Thanks!"
Re: Expectation vs Gratituity
That waitress that said "I don't do prices" is admitting she didn't *TRY* to catch it, therefore, it's not a mistake if you didn't try, that's PURE 100% LAZINESS.
I'm the fuck out.
Live fast, die young. Bad Girls do it well. Suki Zuki.
It was busy outside, but dead inside where I was do I ran everyone's food. I didn't have enough hands to bring the plate of cocktail/target sauce out with an order for 4 people and laughed my way to the kitchen that I was ******LAZY****** because now I had to make a second trek in heels.
One of my few tables tonight I asked the teenage son if he wanted fries, sweet potato fries, soup, or salad with his burger. He said fries, I brought them out and his mom snapped that he meant sweet potato fries. I fixed it, but cracked up that Springs would have lost her shit.
A well done burger came out TOO well done; more cracking up. Another servers had a couple who started with margaritas for the first round and the wife ordered "a vodka soda and the same for him" I ran the 2 vodka sodas and found out she meant the same as last time. By the time I went to the kitchen I was hysterical.
Also we recently got new menus. Just for Springs benefit I checked the prices on a bunch of items in the POS; guess what?! every single one rang in for $0.10-0.50 LESS than the menu price because *****SYTEMS AREN'T ALWAYS FUCKING UPDATED*****
I have to admit @Springs131 you made my evening much more enjoyable.
Live fast, die young. Bad Girls do it well. Suki Zuki.
Umm... I'm almost afraid to mention this, but at the restaurant I worked for we weren't allowed to just bring out ranch dressing (or most condiments that were behind the line) before the meal. And how can we possibly know that the expeditor would forget something like ranch dressing?
Honestly, with as many problems as Spring has, it's a wonder she goes out to eat. I think her blood pressure would be a lot lower if she just cooked for herself.
I'm not trying to be snarky, but how is it that a server who doesn't catch a 4 instead of a 2 is an idiot, but someone who forgot to bring ketchup to their guest isn't?
Oh, I found this in my google search.... fun times:
clicky link
If she was such a wonderful server, she would check over the expeditor’s work you idiot. She is TOO LAZY AND UNCARING to do that for her customers. The CUSTOMERS are paying her and we aren’t paying the expo, SHE IS from whatever money she has, which if we tip nothing, she still has to tip the expo. Get what I am saying? Your server is responsible for checking the plate to see if it has condiments on it that it’s either supposed to have according to the menu or that were added, BEFORE they BRING it to you. THAT IS YOUR SERVER’S JOB, NOT THE EXPO’S JOB!
For the parts I bolded: No. Literally no. The server's job is not to check the expo's work. It's literally never the server's job. The whole point of the expeditor is to put the food on the trays as the ticket said it should be so the server doesn't have to check it. This is because most of the time the server who took your order isn't even the server to bring the food out. That company policy (Team Service: Full hands in, Full hands out) is in every single store Springs has complained about in her rants. Even in the most expensive restaurants, the server who took the order is rarely the one to bring it out. Food runners, bussers, hosts, even managers and maître ds are all responsible for running food to tables in even the most elite fancy pants restaurants.In all seriousness, what do you want? Your rants have no discernible thesis statement, so I can't believe you're trying to actually convince anyone of any particular point. Do you just want to argue? I guess that's fine, depending on where you do it, but get off your high horse about having your time "wasted." You obviously need no help wasting your own time.
Now if it's another person that ran the food, if a manager wouldn't let, I would tell him or her about all my THOUSANDS of times this has happened to me as a customer. I bet he or she would let me ask the customer if it would be OK with them to bring them out and you know it. If the customer wants that, they should get what they want for their money.
Read and weep:
http://slickdeals.net/f/600104-thoughts-on-tipping-in-restaurants?sduid=249745&p=7915572&highlight=springs1#post7915572
Demosthenes9 said: "Absolutely right. As a waiter, it was ultimately my responsibility to ensure that EVERYTHING was correct with your food. Cooks would plate up entrees and the expediter would "build tickets" by collecting the correct entrees, adding the side items, and placing the plates on a tray to complete the order. (at least that's how it worked just about everywhere I have been). At that point, the waiter SHOULD check each plate to see that the order is correct to include having the correct side items. Waiter should also make sure that the food is still hot and didn't "die in the window" while waiting for the order to be filled. Lastly, a waiter who actually knows what he is doing can simply look at your steak and tell with some accuracy whether it is cooked correctly or not. (There are of course exceptions where steaks are "borderline", like right between medium rare and medium, or between medium and mid well.) I have had any number of cooks yell at me because I told them to recook a steak before I even took it to the table. It doesn't take a genius to see a somewhat burnt steak sitting on a plate and to figure out that it ISN'T medium rare as ordered.) The funny thing is, if waiters took the time to pay attention to the little details like the one's Spring mentioned, they would actually have MORE time on their hands to take care of customers. Afterall, it takes maybe 30 seconds to check over an order and make sure it's correct. Failure to do so means that you now have to go all the way back to the kitchen, argue with a cook, get a replacement side item, then carry it back out to the table. That time could have been better spent taking care of other tables instead."
He said it was his job and he was a WAITER, how about that, huh LAZY and UNCARING JERK???http://www.twopeasinabucket.com/mb.asp?cmd=display&thread_id=2306026&pg=2
jenettycakes76 said: "AS A FORMER OUTBACK SERVER (many moons ago).... YES - it is the responsibility of the front of the house (server) AND back of the house (kitchen) to serve/prepare the correct meal. When the server gets the table's food (usually from the Manager), a carbon copy of what he/she wrote down comes with it (this is to ensure the order of the food is placed on the tray accordingly - like seat A - F, position 1 - 6). If you request no pickles, regardless of where they are served on the plate, then you should have received no pickles. Again this is a combo of the kitchen & server to make sure you do not receive them. Which it seems wasn't followed through in your case."
These servers say it is, so you are VERY WRONG. HOW can you say it's not your job as a server if your job is to *EARN YOUR TIP TO SERVE IT CORRECTLY??? So you are supposed to not care if the expo plated mashed potatoes instead of a potato salad and just not care, WTH??? That makes NO SENSE what you are saying that we might as well just when the food is ready GET UP TO GET IT OURSELVES IF OUR SERVER WON'T CARE WHAT THEY ARE BRINGING US. WHY are we TIPPING THEN IF THE PERSON WE ARE TIPPING DOESN'T ********CARE************** about IF OUR FOOD IS RIGHT, HUH? So we are only supposed to care about your financial issues, but you don't have to care about us, WTH, one-sided caring is that is what that is called?
This person was chatting to someone else BEFORE I even GOT on this forum even. That's how STUPID YOU ARE!
This has NOTHING to do with hands full in, hands full out to check the food. A former waiter we had for YEARS at Chili's won an AWARD for my comments on the survey how I was IMPRESSED he checked over my fries and REFUSED to serve them to me overdone. WHAT DOES THAT TELL YOU, HUH? That the server is *SUPPOSED* TO CHECK THE FOOD, PREVENT THE PROBLEM FROM GETTING TO THE CUSTOMER'S TABLE YOU STUPID LAZY, UNCARING IDIOT!
"Even in the most expensive restaurants, the server who took the order is rarely the one to bring it out. Food runners, bussers, hosts, even managers and maître ds are all responsible for running food to tables in even the most elite fancy pants restaurants. "
As far as this goes, we have had LOTS OF TIMES OUT OUR OWN SERVER BRING OUR FOOD TO US EVEN DURING BUSY TIMES. When another server or food runner runs the food, they are supposed to compare the ticket or kitchen computer screen order to the food ************BEFORE********************** THEY SERVE THE FOOD. They aren't supposed to not care. That's not how tipping works. While I don't tip these people that run the food, you SHOULD BE if you expect them to *CARE* about my food being obviously right to me. They aren't supposed to trust them. You trust yourself in life. You make your own way in life. If you want to get bitched at from a customer, go ahead, keep not checking over the food. You are being MEAN FIRST BY SHOWING YOU DON'T CARE, SO WHAT DO YOU EXPECT BACK??
Its their job to check the food when they bring out the food as it is your when you bring out your customer's food.
The expo makes mistakes IDIOT. YOU DON'T TRUST ANYONE!
Tell me WHY THESE SERVERS I JUST MENTIONED SAID IT WAS THEIR JOB, BUT NOT YOU???
IT IS ALWAYS THE SERVER'S JOB, because THEY WANT A TIP FROM US, DUHHHHHHHHHHHHHHHHHHH! IF YOU WANT A GOOD TIP, YOU HAVE TO GET THE ORDER RIGHT. ALSO, WHY DO YOU WANT TO LOOK STUPID IN FRONT OF THE CUSTOMER LIKE YOU'D BE A DINGY IDIOT NOT NOTICING WHAT OBJECTS LOOK LIKE ARE DIFFERENT OR MISS 5 CONDIMENTS, especially if *YOU* TOOK MY ORDER, I MEAN REALLY??
I know I'd rather not make more trips as the former waiter said I quoted nor would I want to get bitched at.
It is your job, because the customer TELLS YOU SO. WHATEVER THE CUSTOMER WANTS IS WHAT THE CUSTOMER GETS FOR THEIR TIP MONEY, OTHERWISE, WHY SHOULD I TIP YOU FOR BEING UNCARING AS ALL HELL AND LAZY???
As I said, you are wasting your time bringing me my food, because I might as well get up and get my own. THEN I can solely blame the expo when I see the ticket or computer screen order that you put in my order correctly. If you put in my order wrong, then I would be able to see that was your fault.
Also, what about times when servers COULD have CAUGHT THEIR OWN MISTAKE of putting in the order wrong? A waiter we had that brought out our food(NO FOOD RUNNER OR OTHER SERVER), brought me quesadillas when I ordered bbq chicken nachos as my meal. Turns out, he admitted he pressed the wrong button. Doesn't this PROVE AND SHOW that if he would have compared his written order to the food, he wouldn't have brought out quesdillas at our table wasting time. He wouldn't have looked like a DINGY STUPID IDIOT in front of us. He would have CAUGHT his error BEFORE bringing out the food and saved time. YES IT SURE THE HELL IS THEIR JOB. He could have caught his error and saved us the time he took to bring the wrong item(quesdillas to my table), but didn't, because he was lazy and uncaring like you are.
That waiter's job was to KNOW what we ordered, NOT JUST BRING US ANYTHING. Also, none of the condiments I ordered were with it. He didn't check anything. He got stiffed. What happened was when he brought it out, we both(me and my husband) said we didn't order that. He left, so I went up to him to ask what had happened *NICELY* I asked, because my husband had his food, but I didn't and he didn't even give me ANY EXPLANATION when he was at the table. That's when he said he pressed the wrong button. For me to have to get up to get an explanation made me stiff. Then, no comp even, that's just wrong. So my husband was almost finished his by the time mine came out and he could have gotten it sooner if he would have checked over the food.
My main point is, he could have caught his OWN ERRORS(condiments missing as well weren't there), but chose to be lazy and EXTREMELY UNCARING like you are.
It is ALWAYS the SERVER'S JOB to KNOW WHAT IS IN THEIR HANDS THEY ARE BRINGING YOU IF IT MATCHES THE ORDER. THAT'S WHY THEY GET A TIP. If it's another server that isn't getting a tip, then the main server should think about if they want them to check over the food for correctness they may want to pay some of the tip they get to them. If the customers don't tip, but the other server did check over things, this other server should still get something a dollar or something for helping out the main server's tip.
It is ALWAYS their job, because they want the customer's money. The customer wants you to check over the food. WHAT customer in their right mind would want you PURPOSELY to not *CARE* about if something is obviously wrong, huh??? I don't know ONE customer, do you? Maybe the customers that want something for free to not pay for anything, but that's about the only customers.
As I stated above, WHY these other people that have done the job said it was their job? I proved you wrong. How can it not be the server's job when they expect and want a tip? I mean so you should not care about what you bring me, WTH??? That makes no sense. As I said, I might as well GET UP to get my own stuff and not even include you if you don't give a care. I mean really. There is no point to the server then. WHY are we tipping if you don't care? Also, why did the waiter I talked about how he won an AWARD for this he told me himself for checking over my food BEFORE he brought it to me, WHY did he WIN AN AWARD if it's not his job? YOU ARE WRONG and you know it. You just want to be lazy and uncaring. WHY would they give an AWARD to a waiter for checking over my food if they wanted him to do the 100% opposite, huh? He thanked me because he told me he won an award for my compliments in the Chili's survey I wrote to him. The restaurants managers DO want you to check over the food. You are SOOOO WRONG!
Saying something is not your job is not working as a TEAM MEMBER which is what a restaurant is. jenettycakes76 said it was a combo of people to make sure the customer's food comes out as obviously ordered. She didn't say it was just the expeditor's job, did she?
"That's not my job" is not good to say at ANY JOB, NO MATTER WHERE YOU WORK and you know it.
We just recently got a Cheesecake Factory, it's like a 20 page menu on the inside menu, for real, you'd pass out if you saw it how big it is, which this is the to-go menu:
http://www.thecheesecakefactory.com/media/menus/TCF_TakeOut_Metairie_0214.pdf
"I do not eat at places that have more than a 2 page menu."
I am the complete opposite like if it's too small of a menu, there's no enough stuff to choose from that I'd like in most cases.
"There is a perception that serving is an easy way to make good money."
It's not, it's a VERY HARD JOB. It's not easy money. You are on your feet non-stop with customers asking for things one at a time with sending their food back, some are mean, etc. It's not an easy job.
"Not everyone is meant to be a server."
I know, some people aren't willing to work hard. Some people are just rude as well.
"You have the option to go to higher quality places or stay at home."
Higher quality places are just the same, at times have given us WORSE service. $293 check(yes there was a bottle of wine in that $89) , which this was only the 2 of us in 2011, which the cheapest steak was $89. Our waiter forgot my margarita from the bar and he didn't even say he was sorry even. It took 8-10 minutes to get my first coke, then 8-10 minutes to get a refill. Higher priced places don't mean the server is going to magically work harder for their money nor does it mean they will be nice to have enough manners to apologize for their mistakes either. You have the notion that a lot of higher quality places have better service, but it's the same everywhere just about. We have gotten a couple of times good service from fine dining, but more times than not, we have gotten crappy service just like at the chain restaurants.
"Although I work at a non-tipping place and everything you have mentioned still happens. "
Yeah, because there's no incentive at ALL, DUH.
"Some how I think you would still be hostile."
No, I am not hostile. I am a nice person.
I'm the fuck out.
Naw lady, your behavior is not that of a nice person.
I'm the fuck out.
And no it's not all about being too lazy to work hard. Some people just do not have the host gene to be a server. For some of us it's natural. Some people are naturally good at multi-tasking. Others just never get it not matter how hard they try. There area lot of traits needed to be a good server, not everyone has them.
--------------------------------------------------------------------- Some of my favorite places are small reasonable priced mom and pop type places. The quality of food is way better than those chain places you like to frequent and their prices are the same or only slightly higher. Service tends to be better also.
I will go back to answer it.
http://howtobeagoodserver.blogspot.com/2007/07/how-to-be-good-server-in-restaurant.html?commentPage=6
MMTLori said: "As a server, I want to say that I appreciate your post. I know it is several years old but I plan on printing off this blog and showing it to the servers that I work with. You bring up some very excellent points about service and what a guest expects from their servers.I first read this run down about a year ago and began implementing some of these thoughts into my service. I have noticed that I have become a better server because of it. Thanks!"
See how I IMPROVED people's services?