I had a horrible experience shopping for my wedding dress. The dress and veil I ordered came in and it looks wrong. The color is wrong and it looks used and old. Neither had any types of tags or anything. Do wedding dresses and veils normally come with tags?
Re: Wedding Dress and Veil
Where did you get it from?
Also, colours vary wildly in light so can you compare to the original swatch.
Don’t waste time on intangible things like not being called, you need specific and dispassionate examples that the product you purchased is wrong if you are going to dispute this with your credit card.
1. I understand all sales are final.
2. I understand the company's policy of no cancellation, refunds, or returns.
3. I understand all special orders, layaway and formal wears require a down payment of 75% of the total amount due and if cancelled by me the down payment is nonrefundable.
4. I understand if wedding is postponed or cancelled, money deposited will not be refunded.
5. I under all monies deposited on pending orders will not be refunded under any circumstances.
6. I understand that I am responsible for paying the balance due, one week after the notification of the arrival of my order.
7. I understand that if after one month of the arrival of my order, the balance due is not paid in full, all monies and merchandise will become property of Venus Bridal Collection.
8. I understand that all alternations are an additional charge.
9. I understand that all accounts must be paid in full prior to first fitting.
10. I understand that Venus Bridal is not responsible for any purchases once it leaves the store.
11. I understand no checks accepted at the time of pick up.
12. This contract is without recourse.
It was purchased by my mother on her credit card. Within about 5 hours of buying the dress, I realized I didn't want the dress anymore and my mother called the store the following day as soon as they opened and they were not going to order the dress, but said we had to talk further with the manager if we wanted our money back. The manager was never there when we called nor would return our calls. I received an email from them a week ago letting me know the dress was in and to come pick it up. My mother, grandmother, and I went to the shop to get the dress. Both of them were with me when I tried on the dress. When we went into the store the saleswoman immediately asked me to sign something with telling me what she wanted me to sign and without looking at a dress. Instead I told her I wanted to see the dress first. She proceeded to point to the dress hanging up and then stand at her desk while we went over to look at the dress. We looked at the dress and did not see any tags. The dress also appeared old and used. We asked the saleswoman about these problems and she told us to talk to the manager the next day. So my mother called the next day and for once the manager was there. He was extremely rude to my mother and said we could come get the dress or leave it there and they will keep it. My mother spoke with the credit card company and they said we signed a contract and to discuss it with the manager of the store. Since the manager told my mother he wouldn't speak to her again unless it was in court, we reached out to the designer. The designer checked their records to see when the dress was ordered and found no record of the dress ever being ordered. They checked under my name since it was my dress and under the shop's account number and no record of anything. The designer said the just must have already been in the shop when we purchased it because they did not place an order for the dress.
Have your mum file a dispute with the credit card company.
https://www.forbes.com/sites/clairetsosie/2017/03/16/when-you-should-and-shouldnt-dispute-a-credit-card-purchase/#6d172b212e39