BEWARE!!!!!!!!!!!!!!!! Their customer service is horrible these days! I am shocked myself. Part of the reason I booked there was because I heard they are great and treated their customers like gold. I have called 3 times in the last 2 weeks and was promised a phone call back- so far nothing. I also emailed the general manager, Dave, and he is yet to respond. I feel like now that they have our money we dispensable. Not for nothing, but we are spending A LOT of money to have our wedding there and I don't think we should be treated like this! All I want are answers to simple questions about linens and a cigar roller...ugh they are on my nerves and I am trying not to lose it on them!
Re: The Venetian
All I can say is that they will probably come around, I doubt they are going to shaft you in any way, it just may not be level of personal attention you would expect when spending that much money somewhere.
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I know they throw a great wedding so that's what I keep reminding myself. Just curious when did you meet to discuss the details of your wedding? My wedding isn't until June and I am trying to get some idea of a timeline.
Jen
By the way....10 days before the wedding to discuss the menu?!? To me that's nuts! I need at least a month to have custom menu cards made....ahh the stress
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I think 10 days is when you're supposed to give a final headcount.
Hope that helps!!