So I have been trying to contact my event manager since before Christmas - and found out last week through an email auto-response that my event manager has left and they have not hired a new one yet. The reason I was trying to contact my event manager was because 317 has been going through a merger and we were waiting on an updated menu. The old event manager told us the prices would be the same, if not less than what they were at that time.
We just sent out our save the dates this month and were hoping to have the menu finalized before then, but it was just not happening so we sent them out based upon what we were originally told. (We wanted to send them out early since 80% of our guests are from out of town.) Now I just got the new menu and it turns out they are a few dollars higher than what we originally thought and the service charge seems to have gone up as well.
I am just upset they did not tell me my old contact was leaving, and the communication has been terrible since we booked with them last April. Every time I had a question - it was several days before I got a response, if any. Now I am dealing with the senior sales manager, and she has been pretty quick in responding - but she will not be my event manager.
The venue is GORGEOUS, so I wouldn't want to steer anyone away from them - but just wanted to give you the heads-up on what is going on if anyone is using them and hasn't heard back from their event manager, etc. I know everything will work out, but it has definitely caused quite a bit of stressing out in the past week!!
