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Expectation vs Gratituity

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Re: Expectation vs Gratituity

  • Springs131Springs131 member
    10 Comments Name Dropper
    edited August 2014
    l--------------------------------------------------------------------- Some of my favorite places are small reasonable priced mom and pop type places.  The quality of food is way better than those chain places you like to frequent and their prices are the same or only slightly higher.   Service tends to be better also.    I can't even tell you the last time I went to a chain place and I eat out often.    It's just not some place I even think about going to.  There are lots of awesome mom and pop type places to go to instead.
    The mom and pop places have bad service as well.  I am not sure WHERE you get this from? One we have here on Valentine's day one year I asked for our check, which this was a very almost empty restaurant since it is a local mexican restaurant, NOT a chain, which our waiter went to seat the next party, asked them what they wanted to drink and even brought them chips & salsa as well as their drinks meanwhile we sat WAITING to just get the check, NOT the next step of waiting to get run up.  He got like 8% or so.  He kept on CUTTING in front of OUR TURN.  A good decent human being would have said to the people that were waiting for a table "I'll be with you all in just a moment" and gone to print out our check, gave it to us. It was our turn BEFORE they came in, so yeah, it was our turn, NOT theirs. Then as we were reading it, could have greeted them asked what they wanted to drink. Then he should have come back to ring us up since we did ASK for our check first, it was still our turn.  Instead, he made US be punished and gave them faster service. 

    I am not sure WHERE the HELL you get mom and pop places have better service when NONE of them give *ANY* better service than any other restaurant out there?  It all depends on who the server is if they have a kind heart or not and have morals or not.

    Service NEVER tends to be better NO MATTER *WHERE* YOU GO. THERE ARE ALWAYS LAZY ASS, UNCARING ASSHOLE SERVERS OUT THERE NO MATTER *WHAT* RESTAURANT YOU GO TO.

    WHY do you feel like the business makes better servers? It doesn't, it has to do with if the person is a hard worker with some morals. Through our experiences, we don't have any better service, in fact at times a lot worse since these places have much less staff members. We have had some better service at chain restaurants, especially with regular servers that we had requested. Even with strangers, we have had better service at some chain restaurants than this restaurant. A lot of times service at this restaurant over the years wasn't that great, but is still in business.
  • So much black, all caps, bolded, astericks and green ..

    image   image   image

  • Springs, I really hope you are just a super persistent troll.  If you really believe the best use of your time is to browbeat people on the internet to "prove them wrong" then in all seriousness, get some help, get counseling, meds, anything.  This isn't healthy.
  • Springs, I really hope you are just a super persistent troll.  If you really believe the best use of your time is to browbeat people on the internet to "prove them wrong" then in all seriousness, get some help, get counseling, meds, anything.  This isn't healthy.
    _____________________________________________________
    I am not a troll.  How can you say it's not "healthy" when it's an obesssion, which there is NOTHING wrong with a hobby, NOTHING?
  • Because people can take or leave a hobby, while an obsession is a more or less CONSTANT thing.

    You've been posting wild-ass tirades on this forum for 2 days ONLY about restaurant service, that ain't a damn hobby.
    --

    I'm the fuck
    out.

    image
  • Springs131 , if you're constantly displeased with your service, it's time to evaluate whether you're communicating clearly and politely with the people who make their livings off pleasing people. Of course there are bad servers out there, but your luck is extraordinarily unfortunate. Something's going l on there.

    Last week, husband and I ate at a small New England chain restaurant. We had a cheerful, competent waitress who has busted in her butt in that place for years. She knows the menu, inside and out. There were two ladies (well, one of them was a lady) sitting in the booth behind us. Her complaints were loud, disruptive and contradictory. But she felt justified in her complaints, just like you do. I'd rather sit next to a table of squawking babies, than sit next to an adult PITA, who can't be satisfied.

                       
  • Springs131Springs131 member
    10 Comments Name Dropper
    edited August 2014

    Springs131 , if you're constantly displeased with your service, it's time to evaluate whether you're communicating clearly and politely with the people who make their livings off pleasing people. Of course there are bad servers out there, but your luck is extraordinarily unfortunate. Something's going l on there.

    Last week, husband and I ate at a small New England chain restaurant. We had a cheerful, competent waitress who has busted in her butt in that place for years. She knows the menu, inside and out. There were two ladies (well, one of them was a lady) sitting in the booth behind us. Her complaints were loud, disruptive and contradictory. But she felt justified in her complaints, just like you do. I'd rather sit next to a table of squawking babies, than sit next to an adult PITA, who can't be satisfied.

    _______________________________________

    I can be satisfied as long as they *TRY* their best, SAY THEY ARE SORRY when they mess up, and don't CONTROL my dining experience. I am not loud or disruptive or contradictory or mean or anything like that.




  • jenajjthrjenajjthr member
    Fifth Anniversary 500 Comments 250 Love Its Name Dropper
    edited August 2014
    I loved the line about how the waiter let other people people cut in line when they asked for the check but he greeted a new table first. I know when my sister started working at Cracker Barrel she was under a rule that she ***********HAD*********** (see I can use them darn asterisks too) to greet a new table within 2 minutes or she got written up, they got front of the line privileges I guess.
    Springs, you really think that servers are lying to you and think that they are all uncaring lazy idiots. Whereas the rest of us tell you that there are mistakes but it isn't because they don't care or because of laziness. You are just way way way to picky about the type of service you want. When you pick restaurants that have a lot of menu choices then you are opening yourself up to more mistakes. More mistakes in the POS, more mistakes in the kitchen, more mistakes in the food being brought to you because there will be more hands handling it, none of them may know "exactly" what you asked for.
    You are also picking restaurants that are not exactly the healthiest, add that in with your stress level, may I suggest a trip to your Dr. for a health check up. Lots of unhealthy food and high stress may lead to an early heart attack. That's not good. I say this from a person who was on this track and is stepping back from being such a control freak about things that really don't matter....20 cent overcharge, fries that aren't the perfect color, not free pickles that did get taken off but I didn't get a free coke too!
  • jenajjthr said:
    I know when my sister started working at Cracker Barrel she was under a rule that she ***********HAD*********** (see I can use them darn asterisks too) to greet a new table within 2 minutes or she got written up,
    You didn't *READ* what I said. The people were STANDING WAITING TO GET SEATED. They weren't seated yet to get greeted yet, do you understand? Also, I know about such a rule, that doesn't mean he had to get their drinks too or even drink orders. If he had to go to seat them, he could so a MINI-GREET of "I'LL BE RIGHT WITH YOU ALL." A former waiter we had that we asked for a lot at Chili's became a manager and he did that, but did he get in trouble, NO, he became a manager there.  He made us wait 5 minutes to get fully greeted. He told us "I'll be right with you all in just a moment" which is a mini-greet where you just ACKNOWLEDGE the customers are there.

    The waiter still didn't have to get the drinks. He could have just done what was required and that's it.  Getting drinks too is cutting A LOT LONGER than what he could have done.  I asked for our check, so even if he went to fully greet them, what if they wanted to fully order everything? He would have had to take their food orders and drink orders too. We have fully ordered when greeted lots of times before during the years.  Anyway, let's say they didn't fully order, just drinks, by the waiter filling up glasses for them is REALLY HUGELY CUTTING in front of our turn. He should have gotten our check to give to us, then while we were reading the check, he could have gotten their drinks.

    I personally would have told the people standing waiting "I'll will be with you all in just a moment" and let them stand there until I got the check request done for my table that asked for their check. THEN I would have seated the next party asking them what they would like to drink, but instead of getting the drinks, I would see if the table was ready to pay and ring them up since they WERE FIRST. *THAT* is how you have MORALS to do it the way I am saying.  It's WRONG to punish our time and let them cut. You know that's the GOD'S HONEST TRUTH.
  • natswildnatswild member
    Fourth Anniversary 250 Love Its 500 Comments Name Dropper
    edited August 2014
    WHY, WHY TK, do you hate paragraphs so much? If anyone can help with my paragraphs, I'd appreciate it so much!          <p>

    @chibiyui‌, @Cookie Pusher‌ , you have hit the nail on the head! I thankfully haven't dealt with the urine/feces/period (who does that?!?!?) myself, but I've certainly run into the rest, both as a server, and frame shop manager (framing artwork). </p>             <p>

    I don't know how many women came in with needlework that was poorly done (as in the piece would be diagonal instead of square!) We'd get them as straight as possible, but holy hell, if one stitch was not in line, watch out!

    I had one person bring in 30 of these delightful little items, but these were a different base, can't remember the name, where it's very fine fabric, but the weave is not close. Sorry, I know it doesn't make sense, although I can see it in my mind's eye, if that help! ;-) Anyway, these ones have to be sewn down, rather than pinned, which makes it WAY harder to get straight. Needless to say, I couldn't get them PERFECTLY straight, and that's what she expected, even though the fabric was like / instead of I. She raised a lot of hell. </p>             <p>   My coworker took another order while I was on vacay (I would have flatly refused to do it because what she wanted was so difficult)-68 small pictures ALL different sizes!-to be mounted in one mat/picture frame, and I had to cut all of it with a manual mat cutter (Michaels doesn't stock the computerized ones, unfortunately). I called the customer to get an idea of how she wanted it laid out, including taking photos and sending them to her (she was in another town). I told her at that time that it would take 3-4 weeks, which she said she was fine with, until she showed up at the shop 3 days later, demanding to know why it wasn't done! Well, bitch, we're waiting on the matting and the frame AND the glass, gotta wait until that comes in, then I have to layout the pictures-did I say they were ALL different sizes? AND that she wanted EVERY. LAST. ONE. centered? Laying out took a full week and 3 matboards until I had it to her and my satisfaction, then cutting it took another entire week, man THAT S.U.C.K.E.D.!! The final part was putting all of it together. Once it was all done, yeah, it took her 3 weeks to come in and pick it up, and she was not happy with it, she found lots to complain about. Especially that it wasn't worth the $2500ish she paid for it--well, since I put in at least 150 hours on it, lady, you got a steal! The reason I was the only one to work on it is that I was the only one with the experience to do it (25 years of framing my own artwork...)so yeah, I have come across some BITTER customers! Sorry about the big block of text :-( </p>
  • Springs131Springs131 member
    10 Comments Name Dropper
    edited August 2014
    jenajjthr said:

    Springs, you really think that servers are lying to you and think that they are all uncaring lazy idiots. Whereas the rest of us tell you that there are mistakes but it isn't because they don't care or because of laziness.
    But most of them are lazy and don't care. 

    A good example, at Red Lobster I ordered 4 sides of tartar sauce with my meal.  So another server(a waiter) ran out our food. Only ONE of the 4 tartar sauces were with our meal.  So I tell him nicely about it that I ordered 4 tartar sauces. Instead of him saying he was sorry or even go to fix it right away, NO, he ignores what I said, doesn't even go tell our server(our waitress), and goes to another table. Maybe greets them, I don't know, but that's just rude what he did.  So our waitress could have earned her OWN TIP by bringing those tartar sauces out ahead of time so this was 100% her fault. Also, I talked to the manager why it truly is her fault, she said they don't have paper tickets anymore because they could get in the food she said and there's no way to put into the computer, so I said well "HOW am I supposed to get my order right if someone else brings out the food if no one knows about it but my server?"  She eventually agreed with me about bringing it out ahead of time.  Our waitress came by as I was waiting and told her as if I didn't even tell that waiter since he seemed to ignore me.  So he does come back with the missing condiments, I still tell him thank you even though there was still NO SORRY SAID TO ME, NOT ONE.  Then, our waitress comes by with double condiments(basically the waiter didn't tell her he was getting it, so she got it for nothing), This was so  STUPID.  No sorry from her either. All of this when something so simple that can be brought out ahead of time wasn't and then the waiter that brought out the food was VERY RUDE to just go to another table not fixing the mistake, I was like my jaw almost dropped when I saw he was going towards a couple by the window that wasn't calling him over and not going back towards the kitchen, it's like how INHUMANE to do this. You don't see where I am coming from? That's MEAN.  So you tell someone there are things missing from your order to the person that ran the food and the server not even IMMEDIATELY since he wasn't called over, didn't go to tell our server at the VERY LEAST or FIX the issue himself?

    You don't see how that's SOOOOOO UNCARING like NO HEART when serving? NEITHER SERVER had a heart, NEITHER.  NOBODY said they were sorry. NOBODY *TRIED* their best. Now, the waiter didn't know since there was nowhere on the order that I had ordered the tartar sauces since according to the manager that he had no way of knowing I ordered those, but he still could have fixed the mistake right away or at least told our waitress. 

    You don't understand until it's *YOUR FOOD* you sit and wait.

    Another story: Another restaurant, I ordered an extra side of ranch to an appetizer. It's a small chain restaurant that is LOCAL to our area.  You can see some of the kitchen where you sit and where the food comes up like a window area.  When our waiter brought out food, we saw he didn't verify which table had what, he only had our appetizer in his hand and tried to serve it to the table next to us.  Then, when he gives it to us, he doesn't apologize for his mistake and the extra ranch is not there, so I tell him, he goes to another table and IGNORES me. I wasn't mean or anything. He just doesn't go get it, he goes to greet the next table.  So once he did that, I went to complain to the manager and the manager asked if we wanted a different server, which I said *YES*. So after that, we had very good service because we had someone else to serve us that was caring and good, NOT that asshat.  So when I told him about the ranch, he should have said he was sorry about that mistake as well and gone to fix it RIGHT AWAY, NOT gone to another table. 

    You don't understand how it feels to sit and wait to eat your food, because servers want to be UNFAIR ASSHOLES like that.  WHY are servers SHIT ASSES LIKE THAT? I don't understand? What if that were *YOUR MISTAKE*, would you want your server to let your food get cold and everyone else is eating but you? I know you wouldn't, so why TREAT SOMEONE ELSE like that?

    Another example that wasn't part of our service at a Chili's.  So I noticed at another table by us our waiter had a man that said his soup was cold, so he took it back and instead of just fixing it right away, he decides without us calling him over to ask if we needed anything.  I couldn't IMAGINE OR ***************FATHOM******************* doing that to that customer that had cold soup. I mean, how INHUMANE.  I actually wrote something about it on the survey how if that would have been my service, I would have tipped him much lower because that was like cutting when a customer has a food issue, that should be fixed IMMEDIATELY since NOBODY called him over.  I also stated how would he feel if that would have been HIS FOOD and everyone else was eating. 

    I at times had servers bring out cold from the refrigerator bbq sauce, which I don't expect them to touch the sauce, but you can feel the CONTAINER that it is in if it's HOT or not to decide to actually SERVE that to the customer or not.  It's just so INHUMANE how SOME SERVERS are serving.  So you are going to give me something that you know you wouldn't eat yourself at your own house even? I mean for real as if I have to say that you would eat cold bbq sauce out the refrigerator on your ribs? Maybe you would, but I would think MOST PEOPLE WOULDN'T. 

    WHY are servers like this so UNCARING AND ASSHOLISH?
  • Springs131Springs131 member
    10 Comments Name Dropper
    edited August 2014
    jenajjthr said:
    is stepping back from being such a control freak about things that really don't matter....20 cent overcharge, fries that aren't the perfect color, not free pickles that did get taken off but I didn't get a free coke too!

    ___________________________________________________________

    It all really matters in my *HEART*, but you don't get it do you? It's not about the 20 cents, it's about that the server was so SELFISH about just HER MONEY ONLY COUNTED.  She didn't *CARE* about us, so *WHY* should we care about her? EQUAL/EQUAL is how tipping should be.  You care about me, I will take care of you at the end with a nice big tip. You treat me(that means me, my money, time, etc.) like shit, then what do you expect as a tip but shit?

    Like the waitress that said "THEY didn't take it off", that HURT MY FEELINGS and it STILL HURTS TO THIS DAY.  You don't understand how that's for me EXTREMELY PERSONAL that they want you to care about their money, but they don't care ONE IOTA about yours. It's NOT FAIR!
  • natswildnatswild member
    Fourth Anniversary 250 Love Its 500 Comments Name Dropper
    edited August 2014
    GRRR double post
  • natswildnatswild member
    Fourth Anniversary 250 Love Its 500 Comments Name Dropper
    edited August 2014
    @Springs131‌, if this bothers you so much all this time later, you REALLY need help!
  • natswild said:
    @Springs131‌, if this bothers you so much all this time later, you REALLY need help!
    No, I just am more sensitive and have a HEART MORE THAN YOU. I am just more CARING than you are.   I don't understand why servers don't want to be nice, but then they act like customers are mean, but they don't look in the mirror at themselves.  Some of them may not do something verbally mean, but may not do something nice like the waiter that just didn't go fix the tartar sauces.  He also wasn't nice enough to say he was sorry.  The customer doesn't know he didn't have a way of knowing what the order was since Red Lobster is the only one so far that I know of that has this system of not putting in the order 100% correctly into the computer prior to sending the order out.
  • @beethery‌ I think you're right ;-). Any idea on how to make my ipad or TK NOT hate my paragraphs?
  • Yup, you go into the HTML editor (looks like a little piece of paper with red < > on it, and then wherever you want a paragraph, either but <p> before and </p> after each one, or but <br><br> between.
    --

    I'm the fuck
    out.

    image
  • natswildnatswild member
    Fourth Anniversary 250 Love Its 500 Comments Name Dropper
    edited August 2014
    okay, thanks! it sort of worked...I'll take what I can get!

  • beethery said:
    @natswild I've finally arrived to the point (probably late) where I think not engaging this bored loony-toon further might make her leave.
    Well I did warn y'all when it started that there's no point engaging.  :P



  • you surely did!
  • steph861steph861 member
    500 Love Its 500 Comments First Answer Name Dropper
    edited August 2014
    chibiyui said:

    This thread has been more entertaining than the ENTIRETY of Otakon was. (Well, at least the parts where I wasn't drinking, and I didn't do that in the convention center)

    I always tip 20%, unless terrible, terrible service. It hasn't happened in like, years though. Why do I tip at least 20%? Because I also work with the general public. And you guys (general public, no one specifically on this board) suck.


    *note, from this point forward, all uses of the word you will refer to the general public, and no one specifically.


     I'm in the cushiest department, cause I deal with less of you. But still, you suck, you bitch about the smallest things that I would gladly fix in a second if you didn't call me an idiot first. You think you're time is more valuable than my time, and everyone else time around you. You have to get service NOW, but you have no problem checking your phone and delaying my ability to help other people because god forbid I answer a question while you text. You complain about the wait time at free giftwrap. It's free bitch, no one is forcing you to wait. You let your kids run rampant through the store, restaurant, everywhere, unattended. You set your drinks down, your food down on products and forget them (I once threw a half eaten hamburger that someone left in a colander out, the colander was left with a note for my manager) You sit in and on furniture obviously meant for kids and break it. You change your kids messy ass diaper on my mattresses, 50 feet away from the bathroom. You pee in the dressing rooms on the clothing, for that matter, you pee everywhere except in the actual fucking toilet. You smear your poop around the stalls as well, in addition to sometimes pooping on merchandise. You masturbate onto product as well sometimes. You try to steal, or return product that isn't our with our tags, and then when we refuse, you call management down to complain. You write letters to corporate, and threaten to get us fired because you don't like us. You call us names, belittle us, look down your nose at us but except us to kiss your ass. You take your bad day out on us, because you can get away with it. You sexually harass us cause our livelihood depends on your whims, your business, and we can't tell you to fuck off. You suck. You're mean, you're not nice, you're selfish, you're greedy and you are all around horrible.

    Ah....Sorry. I needed that vent. Ready to go back to work on Tuesday now.  I also think it is wine o' clock.

    That is why I always tip at least 20%. Because other people suck.
    image
    Holy fucking fuck. I've never worked in retail - that's completely nuts that people are PEEING, SHITTING AND MASTURBATING on merchandise. I've never been terribly fond of people and generally expect the worst from them, but even I'm shocked by that.

    ETF grammar fail
    image



  • beetherybeethery member
    5000 Comments 500 Love Its First Anniversary First Answer
    edited August 2014
    Viczaesar said:

    Well I did warn y'all when it started that there's no point engaging.  :P
    you were right, I should have listened!!!!

    I do find it hilarious that not being served 4 containers of tartar sauce or bbq or whatever is considered inhumane. She better get in touch with the UN.
    --

    I'm the fuck
    out.

    image
  • beethery said:
    Yup, you go into the HTML editor (looks like a little piece of paper with red < > on it, and then wherever you want a paragraph, either but <p> before and </p> after each one, or but <br><br> between.
    This is also what I do when I get stuck in the quote box. Find the /blockquote and start typing after! No problems for me :)
    Anniversary
  • @jenajjthr - thank you! I was reading through that post and thinking "we need some Inigo Montoya up in here'.
    **The OMH formerly known as jsangel1018**
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