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Wedding Woes
FaymeetsCincy
member
Am I over reacting ???
in Wedding Woes
Hello Everyone
Im not sure if Im over reacting or not. Our wedding is 10/1/2017 so more than a year away. We have already booked a few thing one being the venue. Now we love the venue and at first their communication was awesome. But after we put in out deposit it all stopped. We researched the venue before we booked and didn't find anything negative about them. One of my co workers even gave them a great review.
So here is the problem. We booked back in April and was told we would be sent invites to come to a food tasting that's where we can pick out our menu. Now since we are super early I know the tasting wont be until late this year or even next year. So I emailed in June and asked if he had a date yet so we can make sure our schedule was clear. He didn't respond so I waited about 2 weeks and emailed again thats when he said they were super busy and he was getting everything together now and will let us know. Ok great I understood that.
Fast forward to now. I emailed on Spet 1st and pretty much asked the same thing. Our schedule is super crazy (We work all weekend) and we need at least 2 weeks to request a day off. I understand that they are busy but I have not gotten any response at this point. I sent a 2nd email on 7th and I called and left a voicemail on the 12th. Still no response. I know our wedding is more than a year away so I have to wait my turn but this is stating to make me worry. Am I over reacting?
Im not sure if Im over reacting or not. Our wedding is 10/1/2017 so more than a year away. We have already booked a few thing one being the venue. Now we love the venue and at first their communication was awesome. But after we put in out deposit it all stopped. We researched the venue before we booked and didn't find anything negative about them. One of my co workers even gave them a great review.
So here is the problem. We booked back in April and was told we would be sent invites to come to a food tasting that's where we can pick out our menu. Now since we are super early I know the tasting wont be until late this year or even next year. So I emailed in June and asked if he had a date yet so we can make sure our schedule was clear. He didn't respond so I waited about 2 weeks and emailed again thats when he said they were super busy and he was getting everything together now and will let us know. Ok great I understood that.
Fast forward to now. I emailed on Spet 1st and pretty much asked the same thing. Our schedule is super crazy (We work all weekend) and we need at least 2 weeks to request a day off. I understand that they are busy but I have not gotten any response at this point. I sent a 2nd email on 7th and I called and left a voicemail on the 12th. Still no response. I know our wedding is more than a year away so I have to wait my turn but this is stating to make me worry. Am I over reacting?
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Re: Am I over reacting ???
The lack of response can be frustrating but honestly if I were the venue I'd be pretty annoyed. They told you they are busy, there are many weddings taking place before yours. You need be patient and understand they will contact you at the appropriate time.
I'm just excited and ready to get the ball rolling. Thanks
Now some venues will only do tasting 2/3 times a year as a big group. All couples between a certain time will be invited for a tasting. If your venue is like that, the coordinator might not even know the date yet. Still should communicate that to you, but they might not know and the powers who do know might not be communicating to him dates.
Others places it's individual. DH (chef) will not do tastings until a max 6 months out. And even then it's based on current business. We have had a wedding every weekend in Sept. No way he is even thinking about a tasting for a wedding 13 months out.
I get being frustrated with the lack of communication. I would certainly address that with coordinator more than the tasting itself.
I get that they are busy I really do and that its over a year away. BUT Completely ignoring a customer is not good customer service and is bad for business. I figured Ill wait a few more months than reach back out. Thank you
Last night's wedding? They started setting up on WEDNESDAY! They showed up at work at 9am and didn't leave until after midnight. They had to go back in this morning to finish up. While the setting up on a Wednesday for a Saturday wedding was unusual, the working 18 hours, not at their desk for a few days before/after is not unusual at all. Then they have return calls for the next wedding. Then they will get back to the ones far out.
One place I worked did over a 100 weddings a year on top of corporate events and get this... 2 coordinators. Venues often run these positions very slim. Which can be frustrating for customers far out. But trust me, the closer your wedding the more they will be in contact with you.
I barely talked to mine the first 9 months. Then a little more 3-9. Even more 90-30 days. Seems like all the time 30-1 days out
I often use the analogy on here "Remember - funerals are often planned using many of the same vendors in a 3-4 day total span of time. Relax, there is no reason to stress over this right now!"
At our venue, they only offered tastings every so many months (so only 3-4 tastings per year), and it was on a specific day. We could not attend ours as we were out of town, so we picked what sounded good on the menu.
We also had a bit of inconsistency with communication, such as taking a long time to respond to e-mails or voice mail, and found out our coordinator was off on leave but no one else seemed to be checking her voicemail. At the end of the day though, they contacted me when I needed to be contacted and everything was carried out without a hitch.
Even if I dislike not being able to be in contact with someone as needed, I do think the venues have so many events going on they don't have time to deal with a wedding a year in advance.
Also, like a PP said, menus change. What they're serving now might be a little different next week. I believe my H and I did the tasting just one month prior.
Her wedding season typically ends in October. She slows down in November, then picks back up in December for the Holiday, January for the car show, dead in February, and so on. She had 6 events in one day two weeks ago.
As Lynda said, they're busy and that 2 minute email you want right now may have been requested during a dinner launch, during a pre event pack or even a catering meeting. She has to prioritize her communication, and while she hates that she may be slow getting back to people, if you're emailing her for an event that is in 13 months, you're not going to receive priority.
There are plenty of other things to do and plan I'm sure. Just feel content that you can mark off venue from your checklist and keep moving down the list.
Stop harassing the people at the venue - it's complete overkill at this point.
That's what I'm doing now. I just wasn't sure if that was normal or not. Thanks
If you want to call it harassment then cool beans. I call it - I paid for a service and I was being ignored. Now I get they are busy and I wasn't sure if that's normal that's why I asked here. None the less -Thank you for your comment.
I'm sure there is also some sort of mathematical relationship between the amount of punctuation in the subject line and the degree of overreaction.
Well maybe it is. Just like I'm sure those same threads always seem to bring out the people that like to play the "internet bully" as well. But hey your entitled to your opinion.
(For the record, neither is anywhere close to bullying.)